# Orders

> From FilmScorecard Help: https://www.filmscorecard.com/help/orders

Every scorecard unlock across your whole organization, in one list — paid,
comped and free, whichever festival and season it happened on, with the money
added up over whatever you are looking at. Where a season's
[Revenue card](https://www.filmscorecard.com/help/season-overview.md#revenue) answers "what did this season
earn", this answers "who bought what, when, and what came of it".

It is a **reading screen with two small writes on it**: sending a filmmaker
their receipt again, and sending them the link and access code for their
scorecard again.
Nothing here takes money, gives it back or changes who can read a scorecard —
a refund is issued in Stripe, not here, and the row simply reports it
afterwards. See [Refunds](#refunds).

## Finding the screen

**Orders** is in the top block of the left navigation, between Judges directory
and [Promo codes](https://www.filmscorecard.com/help/promo-codes.md). It appears on every organization and
festival screen — but only for the people who can open it (see
[Who can open it](#who-can-open-it)); for everybody else the row is simply not
there. Its address is:

```
/org/<organization>/orders
```

**Two things, and only two, are kept in the address:**

- `?festival=<festival>` **pre-selects one festival** in the Festival filter.
  This is how the **View orders** link on a season's Revenue card lands you
  here already narrowed to that festival — every season of it, not just the
  one you came from. A festival with no sales, or one that is not yours, is
  ignored and the page opens unfiltered. Once the page is open it is an
  ordinary filter: change it, clear it, and the address does not follow.
- `?order=50001` **opens one order's panel** — see
  [The order panel](#the-order-panel). Copy the address while a panel is open
  and a colleague who can open this screen lands on the same order. The **Open
  order** button on an unlock or a refund in a submission's
  [Audit tab](https://www.filmscorecard.com/help/opening-a-submission.md#the-audit-tab) brings you here the
  same way; it is drawn only for the people this screen admits.

**Nothing else is kept.** Your search, the other filters, the sort, the rows
you have loaded and any selection are working state: they reset when you
reload, and the plain address opens the whole ledger.

### From a season's Revenue card

The Revenue card on every [Season overview](https://www.filmscorecard.com/help/season-overview.md#revenue)
now carries **View orders** beside its Export CSV. It opens this screen with
that festival picked. **The link is drawn for everybody who can see the card,
but the screen behind it is narrower** — a festival admin, or a coordinator
given *View revenue and payouts*, sees the link and gets "page not found" from
it. That is not a broken link; it is the rule in the next section.

## Who can open it

**Only an owner or an org admin, and only while their access is active** —
exactly who can open [Organization settings](https://www.filmscorecard.com/help/organization-settings.md).
Everybody else gets an ordinary "page not found":

- A **Member** of your organization cannot open it, whatever festivals they run
  for you and whatever festival role they hold — **including a festival admin,
  and including anybody given *View revenue and payouts* on a season.** That
  permission opens a season's Revenue card and Payouts section; it does not
  open this screen.
- Someone whose organization role is **Finance** cannot open it either.
- Somebody whose access you have **suspended** cannot open it.
- Anyone outside your organization sees the same "page not found" as a mistyped
  address. **Your organization's existence is never revealed.**
- A logged-out visitor is sent to the log-in screen first.
- **A FilmScorecard administrator is held to the same rule**: they open it
  only where they are also an owner or org admin. What being one adds is one
  link — see [Open in Stripe](#open-in-stripe).

The CSV download and both send buttons are guarded the same way, checked again
on the server each time. The one-word answer to every refusal is deliberate:
this list carries buyers' names, email addresses and money, and a refusal that
said *why* would say the list exists.

**Judges never see any of this**, and nothing on this screen reaches any
filmmaker except the two emails you choose to send.

## What an order is

**One row per category unlocked.** A submission's scorecard is unlocked one
category at a time, in one of three ways, and each way is a row:

| Item | How it happened |
| --- | --- |
| **Scorecard unlock** | The filmmaker paid for it on Stripe — see [Selling scorecard access](https://www.filmscorecard.com/help/selling-scorecard-access.md). |
| **Comp** | Somebody on your staff gave it to them at no charge from the submission's Settings tab — see [Comping access for a filmmaker](https://www.filmscorecard.com/help/selling-scorecard-access.md#comping-access-for-a-filmmaker). |
| **Free unlock** | The filmmaker unlocked it themselves at no charge: with one of your **Free unlock** promo codes, where FilmScorecard allows your organization free codes; on a season whose scorecard price was $0 — none of your screens sets one; or, on an earlier order, with one of your [promo codes](https://www.filmscorecard.com/help/promo-codes.md) that left nothing to pay. |

Five things follow:

- **A submission can hold more than one row** — one for each category it was
  judged in. A film in one category is one row, which is most of them; a film
  in two that was unlocked whole is two rows, same title, same buyer, two
  receipt numbers, and the second priced 25% lower.
- **One payment can be several rows.** The filmmaker presses once and every
  locked category is charged together, so those rows share a purchase time, a
  **Payment reference** and one receipt email. Nothing on the table groups
  them; the **Category** under the title is what tells them apart.
- **A category holds one row, ever.** A refund does not delete the row or make
  room for a second purchase of that category: it marks the row **Refunded**
  and that category locks again for good.
- **Entry fees are not here.** They are collected on FilmFreeway and reported
  nowhere in FilmScorecard. Neither is judge pay — that is money you move
  yourself, on a season's [Payouts](https://www.filmscorecard.com/help/paying-your-judges.md) screen.
- **Everything is in US dollars.** There is no currency choice anywhere.

**An order stays when its category is taken off the submission.** Removing a
category with **Edit categories** never deletes an unlock: the row stays here,
under the category's name as it was when it was removed, and the filmmaker
keeps that section of their scorecard as it stood — see
[What removing a category leaves behind](https://www.filmscorecard.com/help/submissions.md#what-removing-a-category-leaves-behind).
A payment already under way when the category was removed still lands here as
an ordinary row.

**A sale can carry a promo code**, which lowers what the filmmaker paid. The
codes are your organization's own, made on the [Promo codes](https://www.filmscorecard.com/help/promo-codes.md)
screen, and a discounted sale is an ordinary **Scorecard unlock** row here.
Where a payment covered several categories, **the code was applied to each
category at its own price, so each row carries its own discount.** **A percent
or amount code never makes an order free**: every order placed with one pays
at least its own platform fee and processing share. **A Free unlock code does**:
its rows are **Free unlock** at $0.00, with the code on them and the
category's whole price as the discount. So are the **Free unlock** rows from
earlier orders, when a code that left under $0.50 to pay unlocked the categories
without a charge. Where the discount shows is
[the order panel](#the-order-panel) and [the CSV](#export-csv); see
[Discounted sales](https://www.filmscorecard.com/help/selling-scorecard-access.md#discounted-sales) for what one
earns you.

**The list is read when the page opens.** A refund that lands, or a comp a
colleague grants, while you are reading is not drawn until you reload.

## The line under the title

> 2 festivals, 3 seasons with scorecard sales

Counted over every order in the organization, whatever you have filtered. A
festival with no unlocks yet is not counted and is not offered in the Festival
filter. With no orders at all the line reads **No scorecard sales yet**.

## The six figures

Six cards under the title, **added up over every order that matches your
current search and filters** — all of them, not only the rows you have loaded
so far. Filter to one festival and they become that festival's figures; clear
the filters and they are the organization's.

| Figure | What is added up |
| --- | --- |
| **Orders** | How many rows match — **unlocked categories, not submissions or payments**. Paid, comped, free and refunded rows all count as one each. |
| **Gross** | The amount charged on every **paid** order, **refunded ones included** — the money that went through Stripe, whatever happened to it afterwards. On a sale that used a promo code that is the discounted amount, because that is what was charged. Comps and free unlocks add nothing; they were $0.00. |
| **Refunded** | The amount charged on the paid orders that were then refunded. Shown with a minus sign and in amber once it is anything but zero. The small line under it — **1 of 12 orders** — counts every refunded row against Orders. |
| **Platform fee** | FilmScorecard's own part of every paid order that has **not** been refunded, added up **from what each sale was actually charged**. A refunded order's fee went back with the refund and is left out. |
| **Processing** | Your share of Stripe's processing fee on the same orders — the estimate kept back with the platform fee when each was charged. Sales made before this figure existed carry none. |
| **Host net** | **Gross − Refunded − Platform fee − Processing.** Your share of the sales in front of you, and the figure to reconcile against your Stripe payouts. |

Three things worth knowing about the fee cards:

- **The line under Platform fee — "20% of what's paid", or "20% of full
  price" — is your organization's current terms**, the ones stated on the
  Payments tab of Organization settings (see
  [The platform fee line](https://www.filmscorecard.com/help/connecting-payouts.md#the-platform-fee-line)).
  **The figure above it is not that rate applied to Gross.** Each sale keeps
  the fee it was charged on the day, so an organization whose terms have
  changed sees a sum that does not divide neatly by the caption — and no paid
  order is charged less than $2.00 of platform fee unless your rate is 0%. That
  is the honest number.
- **On a discounted sale the fee follows your terms on the day.** On "what's
  paid" it is your rate on the discounted amount; on "full price" it is your
  rate on the price before the code — the same fee the order would have paid
  with no code — so a discounted row's fee is a bigger share of its Amount than
  your rate. Sales made under earlier terms keep the fee they were charged. A
  fee and its processing share together are never more than the order itself.
  **On a payment covering several categories both are divided between their
  rows**, so no single row's fee divides neatly by your rate either.
- **Nothing on this screen changes your terms**, and nothing anywhere else of
  yours does either.

**How these relate to a season's Revenue card.** Filter to one festival and one
season and **Host net, Platform fee and Processing agree with that season's
card**. **Gross does not, once anything has been refunded**: the card drops a
refunded sale from every line, while this screen keeps it in Gross and takes it
back in Refunded — so that a purchase and its refund are both visible. The same
is true of the counts: the card's **Scorecards sold** counts unlocked categories
and leaves refunded ones out, and **Orders** here counts them.

## The columns

| Column | What it holds |
| --- | --- |
| **Buyer** | The buyer's name, and under it the receipt code and their email address — `SC-50001, ada@example.com`. **The whole cell is a button that opens the order.** The name is an em dash when the submission has none. See [Whose name and address these are](#whose-name-and-address-these-are). |
| **Submission** | The submission's title, with **the category this row unlocked** underneath in smaller type — `Drama Film`. There is no separate Category column; a row *is* a category. On a category the film has since been taken out of, it is the name the category had when it was removed, with nothing added to say so. |
| **Festival** | The festival, with the season underneath in smaller type — `Fall 2026`. |
| **Item** | Scorecard unlock, Comp or Free unlock — see [What an order is](#what-an-order-is). |
| **Amount** | What was charged **for that category** — **on a discounted sale, what the filmmaker actually paid**, with the code and what it took off left to the panel and the CSV. **A refunded order still shows the amount that was charged** — the charge happened. |
| **Fee** | FilmScorecard's platform fee on that sale. An em dash on a refunded order and on any $0.00 row. |
| **Processing** | Your share of Stripe's processing fee on that sale. An em dash wherever Fee is. |
| **Net** | Amount minus Fee and Processing. An em dash wherever Fee is. |
| **Status** | Paid, Refunded, Comp or Free — see [Status and Item](#status-and-item). |
| **Purchased** | The date, with the time under it — `Aug 14, 2026` over `09:12`. See [Times are in UTC](#times-are-in-utc). |

The last column has no heading: it holds each row's **⋮** menu — see
[The row menu](#the-row-menu).

**There is no discount column on the table**, and no filter for one. The table
is what each sale came to; the code that made it that figure is one click away
in the panel, and in the file if you are reconciling.

The four money columns are right-aligned so the decimal points line up.
**Refunded, comped and free rows are drawn quieter than paid ones**: they are
records, not revenue. The number at the left edge of each row turns into a
checkbox when you hover it — see
[Selecting rows](#selecting-rows-and-export-selected).

**The table scrolls sideways rather than restacking.** When the card is
narrower than the table it slides under a heading row pinned to the top, with
**Buyer pinned to the left** so you can always tell whose order you are reading.
The rows stay rows at every width. The scroll region is also a tab stop, so it
can be scrolled with the keyboard by anyone who only wants to read the far
columns.

### Status and Item

Status is worked out from two facts — how the unlock happened and whether it
has been refunded — and reads in this order:

| Status | When |
| --- | --- |
| **Refunded**, amber | The order has been refunded in full, or a payment dispute was lost. **This wins over everything else**: a comped or free unlock that was somehow refunded reads Refunded too. |
| **Paid**, green | The filmmaker paid and the money has stayed. |
| **Comp** | Your staff unlocked it at no charge. |
| **Free** | The filmmaker unlocked it at no charge. |

**There is no "Access revoked", and there never will be one.** A refund *is*
the revocation: the moment a full refund lands, that category locks again, and
the amber pill is the whole of that story. See [Refunds](#refunds). (The
submission's Audit tab words that same one event as "refunded order …, access
revoked".)

### Times are in UTC

**Every date and time on this screen is printed in UTC** — the Purchased
column, the panel's Purchased line and its Activity list — not in the season's
time zone and not in yours. A purchase made at 11 p.m. Pacific on the 14th
prints as the 15th.

**The Purchased filter, on the other hand, uses your own calendar** — see
[The Purchased filter](#the-purchased-filter). So a custom range of *Aug 14 to
Aug 14* set from a Pacific-time browser correctly finds that purchase, and the
row it finds says `Aug 15, 2026`. Neither is wrong; they are answering in two
different clocks. The CSV prints the full timestamp with its offset, so a
spreadsheet can convert it however you like.

### Sorting

Every heading sorts. Click one to sort by it; click it again to reverse.

- **The screen arrives sorted by Purchased, newest first**, and that is the way
  home.
- **Amount, Fee, Processing, Net and Purchased open largest-or-newest first**;
  Buyer, Submission, Festival, Item and Status open A to Z. Clicking again
  reverses whichever it is.
- **Festival sorts by festival name, then season name.** Item sorts Scorecard
  unlock, Comp, Free unlock; Status sorts Paid, Refunded, Comp, Free.
- **Submission sorts on the title alone**, not on the category under it, so a
  submission's categories sit together and then fall into receipt-code order.
- **A dash counts as zero** in the Fee, Processing and Net sorts, so refunded
  and $0.00 rows gather at one end.
- **Buyer name breaks every tie**, and the receipt code breaks the rest, so two
  rows never swap places between one look and the next.

**Changing the sort puts the list back to its first 25 rows.** It does not
clear a selection.

### The footer, and Load more

One line under the table:

> Showing 25 of 61 orders, filters applied, sorted by newest first.

"filters applied" appears only while something — the search included — is
narrowing the list. The sort is named in words: *newest first*, *oldest first*,
*amount, descending*, *platform fee, ascending*, *processing, descending*,
*host net, descending*, and so on.

**Load more**, beside it, reveals another 25. **Any change to the search, a
filter or the sort puts the list back to 25** — the figures above the table are
never affected, because they are not counting the rows on screen.

## Searching and filtering

The toolbar sits above the table, and everything on it applies as you type or
tick — there is no Apply button and no delay, because the whole ledger is
already on the screen.

- **The search box** is headed "Search buyer, submission or receipt" and
  matches **the buyer's name, the buyer's email address, the submission title,
  the category and the receipt code**, as substrings, ignoring capitalisation.
  The receipt code matches with or without its `SC-` — `500` finds `SC-50001`,
  and so does `sc-500`. Typing a category's name finds every unlock of that
  category across the organization. **It does not match the festival, the
  amount, the promo code or the payment reference.** The ✕ inside the box
  clears it.
- **Festival** — every festival in the organization with at least one order,
  A to Z, with a count of its orders. Tick as many as you like.
- **Season** — **appears only once a festival is ticked**, and lists the
  seasons of the festivals you ticked, with counts. Untick a festival and any
  of its seasons you had ticked go with it.
- **Purchased** — one of five choices. See
  [The Purchased filter](#the-purchased-filter).
- **Status** — Paid, Refunded, Comp, Free, each with a count. **All four are
  always listed, including the ones at zero**, so "nothing has been refunded"
  never looks like "no Refunded option".
- **Clear filters** appears as soon as anything is set, the search box
  included, and resets all of it.

**There is no category filter**, only the search box.

Within one filter, ticking two things means *either*; across filters, a row has
to satisfy every filter you have set **and** the search.

**The counts beside the options never move as you tick boxes.** They are
measured across every order in the organization, so they tell you what turning
a filter on would find rather than measuring your own filter back at you.

**Festival and Season each have a search box of their own** at the top of
their list — "Search 3 festivals" — with **Select all 3** (or **Select all 2
matching** while you are searching, which ticks only the matches and leaves
your other ticks alone), a **Clear** for that filter, and "No match for …" with
a **Clear search** when nothing matches. Escape in that box clears it before it
closes anything.

### The Purchased filter

One button showing what it is set to — **Purchased any time** until you change
it, then the choice you made (hover it for the word "Purchased"). Open it and
there are five choices:

| Choice | What it keeps |
| --- | --- |
| **Last 7 days** | Everything purchased in the seven days up to the moment you picked it. |
| **Last 30 days** | The same, thirty days. |
| **This year** | Everything since the first of January, by your calendar. |
| **All time** | Everything. The default. |
| **Custom range** | A **From** date and a **To** date of your own — see below. |

Picking one of the first four applies it and closes the list. **Custom range
keeps the list open** and reveals the two dates:

1. Fill in **From**, **To**, or both. **Either may be left empty** for an
   open-ended range — "everything since 1 August", "everything up to 14
   August".
2. Press **Apply range**. Nothing is filtered until you do; the dates are a
   draft until then.

- **Both dates are whole days in your own time zone**, inclusive at both ends:
  *To* Aug 14 keeps a purchase made at 11:59 p.m. on the 14th, your time.
- **A From date after the To date cannot be applied.** Both fields turn red, a
  line says so — "The From date is after the To date, so nothing can match." —
  and Apply range is greyed until you fix it.
- **Clear dates** empties both fields and **puts the filter back to All time**;
  it does not leave you on an empty custom range.
- Once applied, the button reads the range — `Aug 1, 2026 to Aug 14, 2026`,
  `From Aug 1, 2026`, or `Until Aug 14, 2026`.
- **Custom range chosen with no dates applied is not a filter.** The button
  reads "Custom range", nothing is narrowed, and Clear filters does not count
  it.

**The rolling presets are pinned to the moment you picked them.** Leave the
page open overnight and "Last 7 days" still means the seven days before you
clicked; pick it again to move the window.

### On a narrow window

Below about 1340 pixels the filters collapse behind one **Filters** button
beside the search box, carrying a count of how many filters are set — the
search is not counted, and a festival with seasons ticked counts as two. It
opens an overlay with the same lists, Season included once a festival is
ticked, and everything applies as you tap it. **Show results** closes the
overlay and nothing else; **Clear filters** inside it resets everything. On a
phone the row checkboxes are simply always visible.

### When nothing is listed

Two different empty states, because they need two different answers:

- **Nothing has been unlocked anywhere** — "No orders yet" / "Scorecard unlocks
  across every festival land here." The figures read zero and the toolbar is
  still there, but there is no button: nothing on this screen creates an order.
- **Your filters matched nothing** — "No order matches these filters" /
  "Nothing here matches the current festival, season, date, status and search
  combination.", with a **Clear filters** button.

You are never shown an empty table.

## Selecting rows and Export selected

Hover a row and the number at its left edge becomes a checkbox; tick it, and a
bar appears along the bottom of the screen:

> ✓ 3 selected · Clear · **Export selected**

- **The checkbox in the heading row selects every order that matches your
  current filters** — all of them, not only the 25 on screen — and shows a
  dash when only some are ticked.
- **Export selected** downloads a CSV of the ticked rows. See
  [Export CSV](#export-csv) for what is in it.
- **Clear** unticks everything.

Two rules about the selection:

- **Changing the search or any filter clears it.** A selection made under one
  set of filters says nothing about another. Sorting and Load more keep it.
- **A hand-picked selection is limited to 250 rows.** Tick more than that and
  Export selected greys out with the reason: "Select 250 orders or fewer, or
  select all to export the filtered set." Ticking *everything* with the heading
  checkbox is not limited — that exports the filtered set, which is the same
  file the toolbar's Export CSV would give you.

There is nothing else on the bar. Resending receipts or codes to several buyers
at once is not built.

## Export CSV

**Export CSV**, at the right end of the toolbar, is a plain download: press it
and the file arrives, named `<organization>-orders-2026-09-17.csv` after the day
you pressed it. Nothing is emailed and nothing runs in the background.

**The file is what you are looking at.** It is built from the same list under
the same search, filters and dates, so a list narrowed to one festival's
refunds exports one festival's refunds — every matching row, not only the 25
loaded. The sort is not carried; the file is newest first.

One row per order — that is, **one row per category unlocked** — seventeen
columns:

```
Purchased at, Receipt, Buyer name, Buyer email, Submission, Category, Festival,
Season, Source, Status, Amount, Discount, Code, Platform fee, Processing, Net,
Currency
```

- **Purchased at** is the full timestamp with its time-zone offset, not the
  screen's short date.
- **Receipt** is the `SC-` code.
- **Buyer name is empty** — not a dash — when the submission has none.
- **Category** is the category that row unlocked, under the name it carries in
  that season today — or, for a category the film has since been taken out
  of, the name it had when it was removed. It reads `Category` in the rare
  case where neither can be found.
- **Source** is the raw word behind the Item column: `stripe`, `comp` or
  `free`. **Status** is the Status column's word: Paid, Refunded, Comp, Free.
- **Amount, Discount, Platform fee, Processing and Net** are plain two-decimal
  numbers with no currency sign, so a spreadsheet reads them as numbers.
  **Platform fee, Processing and Net are empty** on the rows where the table
  shows a dash — refunded orders and $0.00 rows — rather than `0.00`, so a
  column sum is a true sum. On every other row, **Platform fee + Processing +
  Net = Amount**.
- **Discount is what a promo code took off this row, and it is empty when none
  was used** — for the same reason: an empty cell says "no discount", where
  `0.00` would say "a discount of nothing". **Code** is the promo code beside
  it, also empty when there was none. **Amount is still what was paid**, so the
  list price of a discounted row is Amount plus Discount. A row a code made
  free — a Free unlock code, or an earlier order — reads `free`, `0.00` and the
  category's whole price as its Discount.
- **Currency** is `USD`.
- **Refunded orders are in the file.** This is the one place they differ from
  a season's scorecard-sales CSV, which leaves them out.
- **Text that begins with `=`, `+`, `-` or `@` gets an apostrophe in front of
  it** — a buyer's name, a title, a code — so a spreadsheet shows it as text
  instead of running it as a formula. The money columns are never changed.

**Processing sits immediately after Platform fee, and Net and Currency have
moved one place to the right.** A spreadsheet or a saved import that reads Net
or Currency *by position* needs remapping once; anything reading by column name
is unaffected. Category still sits immediately after Submission, and Discount
and Code immediately after Amount.

An organization with nothing to export still downloads a valid file — the
header line alone. The address is guarded exactly like the screen: somebody who
cannot open Orders gets "page not found" from a pasted link.

## The order panel

Click a buyer's cell, or choose **View order** from a row's menu, and a panel
slides in from the right over the list, so you do not lose your place. **Escape,
the ✕, or a click on the darkened background closes it.** While it is open the
address carries `?order=<receipt number>`; close it and that goes.

Top to bottom:

- **The receipt code** as the title, with the Status and Item pills under it.
- **Buyer** — Name and Email, with an **Edit contact** link. See
  [Whose name and address these are](#whose-name-and-address-these-are).
- **Submission** — Title, **Category**, and Festival · Season, with an **Open
  submission** link that opens that submission's own panel on its season's
  Submissions list. **Category is the one this row unlocked**; another category
  of the same film is a different order with a panel of its own.
- **Amount** — **Amount**, then **Platform fee**, **Processing** and **Host
  net** (the same dash rules as the table), the Purchased timestamp, and the
  **Payment reference**: the Stripe payment's identifier, in monospace, for a
  paid order — the thing to quote to FilmScorecard about a charge — and a dash
  for a comp or a free unlock. **Rows bought in the same payment carry the same
  reference.**
- **Activity** — a short list, oldest first, worked out from the order's own
  record:

  | Line | When it appears |
  | --- | --- |
  | **Purchased** | A paid order, at the moment of the sale. |
  | **Free unlock** | A free unlock, instead of Purchased. |
  | **Comped by Fay Okafor** | A comp, naming the staff member who granted it — or just **Comped** if their account is gone. |
  | **Receipt emailed** | When the receipt email was last sent. **One line, always the latest send**: resending a receipt moves this line rather than adding one, and it moves on every row the same receipt covered. |
  | **Refunded** | When the refund landed. |

  Nothing else is recorded: not who looked at the order, not a change to the
  buyer's details, not an access link you resent, not a resend that has not
  gone out yet. There is no activity log behind this list to open. **The
  submission's own [Audit tab](https://www.filmscorecard.com/help/opening-a-submission.md#the-audit-tab) is
  where the rest is kept** — the filmmaker starting checkout, the unlock and
  any refund as entries of their own, and every email sent about the
  submission.

- **Two buttons** at the foot — **Resend receipt** and **Resend access
  link** — greyed with a reason when they do not apply, covered in the next
  two sections. A FilmScorecard administrator also sees
  [Open in Stripe](#open-in-stripe) here.

**A link to an order that is not in your list opens nothing.** A mistyped
number, or a receipt from another organization, lands on the plain screen with
no panel and the `?order=` quietly removed.

### When a promo code was used

On an order that carried one, the single **Amount** line becomes three, above
Platform fee and everything else:

> **List price** `$29.99`
> **Code SPRING25** `−$6.00`
> **Paid** `$23.99`

- **List price** is what that category costs before the code — Paid plus the
  discount, worked out for the display rather than stored as a third figure.
- **Code** names the code in capitals, as it stands on your
  [Promo codes](https://www.filmscorecard.com/help/promo-codes.md) list, whatever the filmmaker typed, and the
  figure beside it is what it took off **this row**. The code is applied to
  each category at that category's own price, so two rows from one payment can
  show different figures.
- **Paid is the same number the table's Amount column shows**, and Host net is
  Paid less the Platform fee and Processing. Whether the fee was charged on
  Paid or on the list price depends on your organization's terms when the sale
  was made — see [The six figures](#the-six-figures).
- **On an order a code made free** — a Free unlock code, or an earlier order —
  the Code line takes off the whole List price and **Paid reads $0.00**; the
  row is a Free unlock, and its Platform fee, Processing, Host net and Payment
  reference are dashes.

Every other line in the block — **Platform fee**, **Processing**, **Host net**,
**Purchased**, **Payment reference** — is unchanged, and **an order with no
code prints the single Amount line exactly as it always did**.

### The row menu

The **⋮** at the end of every row opens a menu headed with the submission's
title and the order's code and amount, then: **View order**, **Open
submission**, **Resend receipt**, **Resend access link**, and — for a
FilmScorecard administrator only — **Open in Stripe**. Items that do not apply
to the row stay in the menu, greyed, and hovering one says why:

| Item | Greyed when | The reason shown |
| --- | --- | --- |
| Resend receipt | The order is refunded | "Refunded orders get no receipt." |
| Resend receipt | The order is a comp, or a free unlock with no promo code on it | "Only paid orders have a receipt." |
| Resend access link | The order is refunded | "A refunded order has no scorecard to link to." |

**A free unlock that one of your promo codes made free is the exception** — a
Free unlock code's, or an earlier one's: the filmmaker was emailed a receipt
for it, so Resend receipt stays available.

### Whose name and address these are

**The Buyer column and the Buyer block are the submission's current
submitter** — the First name, Last name and Email on the submission's
[Information tab](https://www.filmscorecard.com/help/opening-a-submission.md#the-information-tab) as they stand
today. They are not a copy taken at the moment of the sale: correct a
filmmaker's misspelt address on their submission and this screen reads the
corrected one from the next load, and anything you resend goes to it.

There is no separate buyer record and no form here to edit one. **Edit
contact** in the panel is a link into the submission's Information tab, where
the **Submitter** card holds those fields; save there and come back. A
submission with no name at all shows a dash here — its email still searches.

## Resending a receipt

For a **paid, unrefunded** order — and for an order one of your promo codes
made free — **Resend receipt**, in the row menu or at the foot of the panel,
sends the filmmaker a fresh copy of their receipt email.

1. Press it. A dialog confirms:

   > **Resend the receipt for SC-50001?**
   > A fresh copy of the receipt goes to the email on the submission. Nothing
   > about the purchase or the unlock changes.

   with the order, the address it will go to and the buyer's name underneath,
   and the line **"Queued to the email job, sent within a minute."**

2. Press **Resend receipt**, or **Cancel**. Escape and the background cancel
   too.

The dialog closes and a message at the foot of the screen reads **"Receipt
queued"** and clears itself after a few seconds. **Queued, not sent**: the
message leaves from FilmScorecard's background sending, usually within a
minute, and nothing on this screen changes — the row is exactly what it was
until the send is recorded, when the panel's **Receipt emailed** line moves to
the new time.

**What the filmmaker receives** is the same receipt they got when they paid:
subject "Receipt *SC- code*: your scorecard for *the film*", the heading "Thank
you. Your scorecard is unlocked.", a **Read your scorecard** button with a
**Rate your scorecard** link under it, then a receipt box with the festival and season, the submission's title, the category,
the date and "Paid to", the **Total paid** — with the category at its list price
and a **Promo** line above it on a discounted order — a **View invoice** link, a
box with your festival's contact address, and the sentence that purchases are
final. **Stripe's invoice PDF is
attached again** where the document is ready; if it is not, the message still
goes, with the link alone. **On an order a code made free** the Total paid is
$0.00 and there is no invoice link or PDF — nothing went through Stripe. **A
category the film has since been taken out of** is named on the receipt as it
was when it was removed.

**One receipt covers the whole payment.** Where the filmmaker bought several
categories at once, the message lists a line per category — name, amount and
its own `SC-` number — and the Total paid, and **resending from any one of those rows
sends that same message**. You do not resend one per row, and the **Receipt
emailed** line moves on all of them. A category that has since been refunded is
left out of the re-sent message.

**It carries no access code.** If what they have lost is their way in rather
than the proof of payment, that is the other button:
[Resending an access link](#resending-an-access-link).

Two cases where "queued" ends in silence, on purpose:

- **A refund lands between your confirming and the send.** The receipt is not
  sent — a receipt for money that has gone back is the wrong mail even when
  somebody asked for it — and nothing tells you. Reload and the row reads
  Refunded.
- **The scorecard is no longer released** (a season's release rolled back).
  There is nothing to link to, so nothing goes out.

If the request itself is refused — the order is no longer one you may act on,
or the connection failed — the dialog closes and a red message stays until you
dismiss it: **"The receipt could not be queued. Nothing was sent."** It never
says which; reload and look at the row.

## Resending an access link

For any **unrefunded** order — paid, comped or free — **Resend access link**
emails the filmmaker the link to their scorecard, with their nine-character
access code printed under it. Use it when they have lost their results email
or written to you for a way back in.

1. Press it. A dialog confirms:

   > **Resend the access link to Ada Reyes?**
   > The scorecard link goes to the email on the submission.

   with the order, the address it will go to and the submission's title
   underneath, and the same **"Queued to the email job, sent within a
   minute."** line. (The title reads "…to —?" for a submission with no name.)

2. Press **Resend access link**, or **Cancel**.

The dialog closes and **"Access link queued"** appears at the foot of the
screen. Queued, not sent — as with the receipt — and **nothing on the order
changes afterwards**: there is no Activity line for a link, and the row reads
exactly as before.

**The link is for the submission, not for the category.** One link opens the
filmmaker's page, and their page shows whichever categories are unlocked — so
it makes no difference which of a submission's rows you send it from.

**What the filmmaker receives is a short link email**, not their results
again: subject "Your link for *the film*", the heading **Your link**, a **View
your submission** button that signs them straight in to their scorecard, the
link printed under it, and **Access code** with the nine characters and "It
expires in 30 days." Its closing line reads "*Your festival* sent you a link to
your submission…" — so it does not claim they asked for it. It says nothing
about the scorecard's price or contents, which is what makes it safe to send to
someone who has already paid.

**It reuses the link and code the filmmaker already holds**, so nothing they
have stops working:

- **The button and code in their earlier emails go on working**, and so does
  every browser they are already signed in on.
- **The link and code are good for 30 days from this send**, but never more
  than 90 days from when they were first made. Past that, this send makes a new
  link and code, the email adds "Any link or code we sent you before no longer
  works.", and the older ones stop working.
- **The unlock itself is untouched** — the same scorecard opens, with nothing
  more to pay.
- **It does not clear a lockout from wrong attempts.** A filmmaker who is
  locked out can still press the button, which never counts as an attempt.

**It is recorded on the submission's Audit tab** as "FilmScorecard sent the
New link email" — or "could not send" — with the address, when it was queued
and sent, and **Delivered** or **Bounced** once the filmmaker's mail service
reports back. See [The Audit tab](https://www.filmscorecard.com/help/opening-a-submission.md#the-audit-tab) and
[Emails your festival sends](https://www.filmscorecard.com/help/emails-your-festival-sends.md).

**The filmmaker can ask for a new link themselves** with **Email me a new link**
on their scorecard page. That one is different: it always makes a new link and
code, and every older one stops working — see
[When you need a new code](https://www.filmscorecard.com/help/getting-into-your-scorecard.md#when-you-need-a-new-code).
The button here exists for the filmmaker who has lost the email, or who has
written to you rather than to the page.

Three cases where "queued" ends in silence, on purpose, and **in each of them
the link they hold stays live**:

- **The submission is gone**, or is no longer in the season this order belongs
  to.
- **The scorecard is no longer released** — the season's release was rolled
  back and this submission was never released on its own.
- **The submission no longer has an approved scorecard** — its creative
  scorecard was voided in between. Its page would show "Not available yet", so
  nothing is sent for it.

One difference from the receipt: **a refund landing between your confirming
and the send does not stop it.** The link still goes out, and it opens the
page in whatever state it is now in — the free score, and whichever categories
are still unlocked. The row reads Refunded once you reload.

In the rare case that the message goes out but the link cannot be recorded,
a link this send newly made will not work; the one they held before still
does. Nothing on this screen reports it — the filmmaker's own **Email me a new
link** is the way out.

If the request itself is refused — the order was refunded, is no longer one you
may act on, or the connection failed — the dialog closes and a red message
stays until you dismiss it: **"The access link could not be queued. Nothing
was sent."**

## Refunds

**There is no refund button on this screen, or on any of yours, and none is
planned.** Scorecard purchases are sold as final, and the product says so to
the filmmaker twice — on the card before they pay and again in their receipt.

- **A refund is issued in the Stripe dashboard**, and the payment lives on
  FilmScorecard's own Stripe account rather than yours, so **only FilmScorecard
  can issue one**. If a filmmaker writes to you about a charge, that is the
  route — not a control you are failing to find.
- **A full refund re-locks the category, permanently, and this screen reports
  it.** The row's status becomes **Refunded**, its Fee, Processing and Net
  become dashes, its Amount stays as charged, the panel gains a **Refunded**
  line, both send buttons grey out, the Refunded figure grows and Host net
  falls by what that row had brought in.
  **A lost payment dispute is treated exactly as a full refund.**
- **The submission's Audit tab records it as well**, as "FilmScorecard
  refunded order SC-50001, access revoked" — FilmScorecard because a refund
  arrives from Stripe with no person or reason on it — with the category, the
  amount refunded and an **Open order** button back to this screen. One entry
  per row, so a payment that covered two categories reads twice, and the
  unlock entry stays where it was. See
  [The Audit tab](https://www.filmscorecard.com/help/opening-a-submission.md#the-audit-tab).
- **A refund covers the whole payment.** Where one payment unlocked several
  categories, **every one of those rows is marked Refunded together** and each
  of those categories locks again. A category the filmmaker bought in a
  separate payment is untouched.
- **A discounted order keeps its discount lines after a refund.** The money
  that went back is what was paid, and the List price / Code / Paid block stays
  in the panel as the record of what happened. The code does not get its use
  back — see [How uses are counted](https://www.filmscorecard.com/help/promo-codes.md#how-uses-are-counted).
- **There is no separate "revoke access".** Locking the scorecard is what a
  refund does; there is nothing further to switch off, and nothing that could
  lock a scorecard while leaving the money where it is.
- **A partial refund changes nothing here.** The scorecard stays unlocked, the
  row stays Paid at its full amount, fee and processing share. That is
  deliberate: a small goodwill gesture must not destroy somebody's access.
- **Nobody is emailed by a refund** — not the filmmaker, not you — and a
  refunded category can never be sold or comped again afterwards.

**The row itself never goes away.** A refunded order stays on the list, in the
figures and in the CSV; the season's own scorecard-sales CSV is the one that
drops it.

## Open in Stripe

For **FilmScorecard's own administrators**, and nobody else, a paid order's
panel and row menu carry one more item: **Open in Stripe**, which opens the
payment in the Stripe dashboard in a new tab. **An owner or an org admin never
sees it** — the payment is on the platform's account, not on yours, so there is
nothing there you could open. What you have instead is the **Payment reference**
in the panel, which is the identifier to quote.

## What this screen does not do

- **Refund, or revoke access.** See [Refunds](#refunds).
- **Manage promo codes.** They have a screen of their own —
  [Promo codes](https://www.filmscorecard.com/help/promo-codes.md) — and the **Code** line on an order is a
  record of the one that was used, not a control.
- **Unlock a category.** Nothing on this screen grants access. The one control
  that does is **Comp scorecard access** on the submission's own drawer — see
  [Comping access for a filmmaker](https://www.filmscorecard.com/help/selling-scorecard-access.md#comping-access-for-a-filmmaker).
- **Group a payment's rows.** Categories bought together are separate rows that
  happen to share a time and a payment reference; there is no parent row and no
  way to fold them together.
- **Mark a row whose category was removed.** Such a row reads exactly like any
  other, under the category's name as it was.
- **Send a code without replacing the old one.** Every access-code send
  rotates it; if the filmmaker only wants the link again, Resend receipt
  carries it on a paid order, and the link on the submission's Settings tab can
  be copied for any order — see
  [The scorecard link](https://www.filmscorecard.com/help/opening-a-submission.md#the-scorecard-link).
- **Edit a buyer's name or address.** Edit contact takes you to the submission,
  where they live.
- **Keep a history.** The Activity list is worked out from the order's own
  record — no log of who resent what, no record of a code sent, and no record
  of a corrected address.
- **Resend receipts or codes in bulk, or email you the CSV.** Export selected
  is the only bulk action, and the CSV is always a download.
- **Notify you of a sale.** Nothing emails you when a scorecard sells; this
  screen and the season's Revenue card are the record.
- **Show entry fees, add-ons or judge pay.** Scorecard unlocks only.
- **Set a price, or your fee terms.** Neither is yours to set anywhere.
- **Show Stripe's real processing fee.** The Processing figure is your share of
  the estimate made when each order was placed; what Stripe actually charged is
  between Stripe and FilmScorecard.
- **Open for a festival admin, a coordinator or a finance member.** Owners and
  org admins only, however the View orders link on a Revenue card may suggest
  otherwise.
- **Update while you watch.** It is read once, when the page opens.

## Related guides

- [Selling scorecard access](https://www.filmscorecard.com/help/selling-scorecard-access.md) — what is sold, at
  what price, what has to be true before anything sells, what a discounted sale
  earns you, comping, and what a refund does to one submission.
- [Promo codes](https://www.filmscorecard.com/help/promo-codes.md) — the codes behind the Code lines here, and
  the five most recent orders each one went on, which link back to this screen.
- [The Season overview](https://www.filmscorecard.com/help/season-overview.md#revenue) — the Revenue card and
  the season's own scorecard-sales CSV, and the View orders link that brings
  you here.
- [Connecting payouts](https://www.filmscorecard.com/help/connecting-payouts.md) — the Stripe account your
  share is paid into, and the platform fee line the fee caption repeats.
- [Opening a submission](https://www.filmscorecard.com/help/opening-a-submission.md) — the panel Edit contact
  and Open submission lead to: the Information tab's Submitter card, and the
  Settings tab's scorecard link.
- [Paying for your scorecard](https://www.filmscorecard.com/help/paying-for-your-scorecard.md) — the
  filmmaker's side of a paid order: the card, the promo-code field, Stripe, and
  the receipt email you can resend from here.
- [Getting into your scorecard](https://www.filmscorecard.com/help/getting-into-your-scorecard.md) — the
  access code from the filmmaker's side: entering it, the lockout, and asking
  for a new link, which — unlike Resend access link — replaces the old one.
- [Organization settings](https://www.filmscorecard.com/help/organization-settings.md) — the screen with the
  same door: who is an owner or an org admin.