# Organization settings

> From FilmScorecard Help: https://www.filmscorecard.com/help/organization-settings

Your organization is the thing that owns your festivals: the people who run
them, its name and support address, the account it is paid into, and the record
of who was let in. This is the screen where all of that lives.

It has six tabs. Most of the work happens on the first one, **People** — a
list of everybody in the organization, with a menu on every row and a panel
behind every name.

## Finding the screen

**Organization settings** is the last row of the top block of the left
navigation, under Library. Its address is:

```
/org/<organization>/settings
```

**While your organization has no mailing address, the row carries an amber
1** and opens straight on the Organization profile tab instead of People. Both
go once an address is saved — see [Organization profile](#organization-profile).

Each tab has its own address, so you can bookmark one or send it to a
colleague:

| Tab | Address |
| --- | --- |
| People | `…/settings` |
| Pending invitations | `…/settings?tab=pending` |
| Roles and permissions | `…/settings?tab=roles` |
| Organization profile | `…/settings?tab=profile` |
| Payments | `…/settings?tab=payments` |
| Audit log | `…/settings?tab=audit` |

An address with no tab, or with a tab name FilmScorecard does not recognise, opens
**People** rather than an error.

**Organization settings in your account menu, behind your name in the top-right
corner, still does nothing.** That row is greyed out. Use the navigation row.

## Who can open it

**Only an owner or an org admin, and only while their access is active.**
Everybody else gets an ordinary "page not found":

- A **Member** of your organization — including someone who runs a festival
  for you every day — cannot open it.
- Someone whose organization role is **Finance** cannot open it either. That
  role reaches nothing in this release — including the Payments tab.
- Somebody whose access you have **suspended** cannot open it, whatever their
  role.
- Anyone outside your organization sees exactly the same "page not found" as a
  mistyped address. **Your organization's existence is never revealed.**
- A logged-out visitor is sent to the log-in screen first.

That single answer is deliberate: a stranger guessing addresses learns nothing
from it, and neither does a member who was not meant to be here.

Every change on this screen is checked again on the server when you commit it,
so a refusal is a refusal however the change was attempted. The **Export CSV**
download on the Audit log tab is guarded the same way, and so are the two links
out to Stripe on the Payments tab.

## The header and the tabs

Above the tabs: your **organization's name** in small capitals, the title
**Organization settings**, and one line that describes the whole model:

> People are invited to the organization, then given a role on each festival
> they work on. Owners and org admins reach every festival without an
> invitation.

The tab row carries up to three counts:

- **People** — everybody in the organization, suspended people included.
- **Pending invitations** — invitations nobody has accepted yet. It turns amber
  as soon as there is one.
- **Organization profile** — an amber 1 while your organization has no mailing
  address. It goes once one is saved.

**No other tab ever carries a count or turns amber** — including Payments,
whatever state your payout account is in.

**There is no Security tab.** Single sign-on, allowed domains and two-factor
rules do not exist, and nothing is drawn greyed-out for them — they are simply
not there.

## The three organization roles

An organization role decides **org-wide reach**. It is chosen when somebody is
invited and can be changed afterwards.

| Role | What it means |
| --- | --- |
| **Owner** | "Full access, including people, billing and ownership of the organization." Reaches every festival. |
| **Org admin** | "Full access to every festival, people and settings." Reaches every festival. |
| **Member** | "No organization-wide reach. Access is granted festival by festival." |

Owner and Org admin are drawn with an indigo pill, Member with a quiet one —
**the colour marks reach, not seniority.**

Two things to know about the list:

- **Org admin is the role other guides call a staff member.** It is the same
  role, renamed; the top bar now reads "Org admin" under the name of anyone
  who holds it.
- **A fourth role, Finance, exists in the database and is hidden everywhere in
  this release** — it is not offered when you invite somebody, not offered in
  any role menu, and not shown on the Roles and permissions tab. It reaches
  nothing today, the Payments tab included. If somebody in your organization
  already holds it, their row shows the pill honestly and you can change it like
  any other.

The Owner card mentions billing. **There is no billing screen** — no plan, no
seats, no invoices. What the owner does have that nobody else does is the
[payout account](https://www.filmscorecard.com/help/connecting-payouts.md) on the Payments tab.

### An organization always keeps one owner

**The last active owner cannot be demoted, suspended or removed.** Those items
in their row menu are drawn as plain grey text with the reason underneath:

> Transfer ownership first, an organization keeps one owner.

To hand the organization over, make somebody else an owner first — only an
owner can do that — and then change your own role. An organization may have
several owners at once.

**Somebody who already owns another organization can be made an owner of
yours.** One person may own several organizations: you can promote them from
their row menu or their access panel, or invite them as an owner — see
[Your organization invitation](https://www.filmscorecard.com/help/your-organization-invitation.md). What one
person cannot do is *create* a second organization themselves: setting one up
from scratch is still one per person — see
[Setting up your festival](https://www.filmscorecard.com/help/setting-up-your-festival.md). Each organization
they own keeps its own people, settings and payout account; see
[Working in two organizations](https://www.filmscorecard.com/help/working-in-two-organizations.md).

**Ownership is also who may manage payouts.** Handing the organization over
hands over the Stripe payout account with it — see
[Connecting payouts](https://www.filmscorecard.com/help/connecting-payouts.md#who-can-open-it-and-who-can-act).

### What an org admin cannot do

An org admin manages everybody except an owner. On an owner's row, **Change org
role**, **Suspend access** and **Remove from organization** are greyed with the
note "Only an owner can manage another owner." An org admin also cannot make
anybody an owner: the Owner option is absent from every role menu they see.

Two items are *not* greyed on an owner's row and behave differently:

- **Edit festival access** opens the panel as usual, and the refusal arrives
  only when you press Save access.
- **Send password reset** works — an org admin can send an owner a password
  reset email.

An org admin also cannot act on the **Payments** tab's payout account: they read
it and nothing more. **They can set the judge payment terms on the same tab**,
exactly as an owner can — see [Judge payment terms](#judge-payment-terms). They
are emailed whenever an owner disconnects the payout account or connects a new
one — see
[Who is emailed when the account changes](https://www.filmscorecard.com/help/connecting-payouts.md#who-is-emailed-when-the-account-changes).

## The People list

### Reading a row

- **Person** — the name over the email address in monospace. The name is a
  button: it opens that person's [festival access](https://www.filmscorecard.com/help/festival-access.md)
  panel. Where somebody has no name recorded, the address is used as the name
  too.
- **Org role** — one of the three pills above.
- **Status** — **Active** (green) or **Suspended** (amber). A suspended row is
  drawn quieter than the rest.
- **Festival access** — a number over a short qualifier:
  - **"All 8"** over **"by org role"** for an owner or an org admin, because
    that is what those roles reach.
  - the count of **distinct festivals** the person has been granted, over
    "festival"/"festivals" — or over **"2 customized"** when some of those
    grants have had their capabilities changed.
- **Last active** — a date, or **"—"**. Read
  [What "Last active" measures](#what-last-active-measures) before relying on
  it.
- **The three-dot menu** at the end of the row — see
  [The row menu](#the-row-menu).

Hovering a row turns its row number into a checkbox. On a narrow window the row
restacks into labelled lines and the column headings hide themselves; on a
phone the checkboxes are simply always there.

### What "Last active" measures

**It is the last time that person opened this Organization settings screen —
nothing else.** No other screen in FilmScorecard updates it, and the write is
skipped if their last one was under an hour ago.

The consequences are worth stating plainly:

- **Every Member shows "—", permanently**, because a member cannot open this
  screen at all.
- An owner or org admin who works in Submissions all week but never opens
  Organization settings shows the date they last came here.

Do not read a dash as "this person has never signed in". It means FilmScorecard has
nothing to report.

### Searching, filtering and sorting

The toolbar above the table:

- **Search people** matches **name and email address**, ignoring
  capitalisation, and filters as you type. There is no Search button — the
  whole list is already in front of you. A **✕** appears inside the box once
  there is text; Escape clears it too.
- **Org role** — a multi-select with the three visible roles and a count
  beside each, plus **Select all** and **Clear**.
- **Status** — Active or Suspended, **one at a time**. Choosing the one already
  set clears it.
- **Festival** — a multi-select of your organization's festivals. Its counts
  are of the people who **reach** each festival, so **every owner and org admin
  is counted under every festival** even though they hold no grant on any.
- **Clear filters** appears as soon as anything is set.

Somebody matches if they hold **any** of the roles ticked, and must satisfy
**all three** filters together. Every count is measured across the whole list
and never cross-filtered, so ticking a box never changes the numbers beside the
others.

**All five column headings are sort buttons.** Click once to sort, click again
to reverse; the active heading carries a caret. The list arrives sorted by
**Person, A to Z**, and **the name breaks every tie**. Org role sorts by
seniority rather than alphabetically. Sorting by **Last active** puts people
with no date **first** going up and **last** coming down.

**Changing the search, any filter or the sort clears any rows you had ticked.**
That is deliberate: a bulk action against rows nobody can see is the one way
this screen could act on people you did not mean.

### The footer line

One line under the table:

> 14 of 14 people, no filters, sorted by person

The middle clause reads "filtered" as soon as anything is narrowing the list.

### When the table is empty

Two different states, because they need two different answers:

- **Nobody else yet** — "Nobody else is in this organization yet", with "Invite
  the people who run your festivals, then give each of them a role on the
  festivals they work on." and an **Invite people** button.
- **Nothing matches your filters** — "No people match these filters", one line
  naming what is set ("Filtering by search \"ada\" · Member · 2 festivals."),
  and **Clear filters**.

## The row menu

The three-dot menu opens headed by the person's name and email, so you can be
sure whose row you are on.

| Item | What it does |
| --- | --- |
| **Edit festival access** | Opens their panel — see [Festival access](https://www.filmscorecard.com/help/festival-access.md). |
| **Change org role** | A small dialog with a role menu. |
| **Send password reset** | Sends immediately, with no dialog. |
| **Suspend access** / **Restore access** | Never both — the one that fits the row. Confirms first. |
| **Remove from organization** | Confirms first, with "Removes all festival access immediately." under it. |

**Nothing here writes on click except Send password reset**, which has nothing
to undo. It reports at the bottom of the screen: "Password reset sent to
ada@example.com."

Items you may not use are drawn as **grey text with the reason underneath**
rather than removed, so their absence is never mistaken for something missing.
That happens in two cases: the [last owner](#an-organization-always-keeps-one-owner),
and an [owner's row seen by an org admin](#what-an-org-admin-cannot-do).

### Changing somebody's organization role

**Change org role** opens a dialog headed with their name and "currently
Member", a role menu, and one line:

> Owners and org admins reach every festival without a grant. Members reach
> only the festivals they are granted.

Changing somebody from Member to Org admin **does not delete their per-festival
grants** — the org role simply overrides them while it lasts. Change them back
to Member and the grants they had apply again exactly as before.

**Making somebody an owner works whether or not they own another
organization.** Only an owner sees **Owner** in this menu.

## Suspending, restoring and removing

### Suspend access

The confirmation reads:

> **Suspend access?**
> ada@example.com
> They lose all access to this organization immediately.

What suspending actually does:

- **They keep every festival grant they had.** Nothing is deleted, which is why
  restoring needs no re-granting.
- **They cannot reach anything belonging to this organization** — not a
  festival, not a season, not this screen.
- **It takes effect on their next request, not instantly.** Somebody with the
  app already open is not signed out and does not see anything change until
  they load or reload a page. From that moment there is nothing there.
- Their row stays on the list, drawn quieter, with an amber **Suspended** pill.

**You cannot suspend yourself.** The menu offers it and the confirmation
refuses: "You cannot suspend your own access." In the access panel the Suspend
button is greyed on your own row instead.

**A suspended owner cannot manage payouts either**, for the same reason: every
payout action re-asks whether you are an active owner at the moment you press
it.

### Restore access

> **Restore access?**
> Their festival access was kept while they were suspended, so it resumes
> exactly as it was.

Restoring is one change and nothing else: their grants, their org role and
their festival roles are all as they were.

### Remove from organization

> **Remove from organization?**
> Ada Reyes · ada@example.com · 3 festivals
> Their membership and every festival grant it carries are deleted. Invite them
> again to bring them back.

Removing is permanent. The row disappears, every grant goes with it, and the
only way back is a fresh invitation. **You cannot remove yourself.**

## Working on several people at once

Tick any row and a bar floats at the bottom of the screen: "6 selected", with
**Clear selection**, **Grant festival access**, **Change org role** and
**Suspend**.

**All three open a confirmation first**, and each confirmation states how many
of the selected rows it will actually touch — the counts are the point.

| Action | What it does | Who is skipped |
| --- | --- | --- |
| **Grant festival access** | Adds one festival, at one role, to everybody selected. Pick the festival and the role in the dialog; the role starts at Viewer. | People who already reach that festival — **nobody's existing role is ever overwritten** — and owners, if you are an org admin. |
| **Change org role** | Sets one organization role on everybody selected. | People who already hold it, and owners, if you are an org admin. |
| **Suspend** | Suspends everybody selected. | People already suspended, yourself, and owners, if you are an org admin. |

Two limits worth knowing:

- **Owner is not offered in the bulk role menu, and the action refuses it**
  ("Owner is set one person at a time."). The dialog says so too: "Owners are
  set one person at a time and are skipped here." Ownership is the one role
  that manages owners, payouts and the organization itself, so it is given one
  person at a time — from the row menu, the access panel or an owner
  invitation — and never as part of a multi-select.
- **A bulk change that would leave the organization with no active owner is
  refused outright**, before anything is written: "An organization keeps one
  owner. Transfer ownership first."

Afterwards a line at the bottom of the screen says what happened: "4 people
granted access, 2 skipped."

**There is no bulk remove and no bulk invite.**

## Organization profile

Four fields in a row, a one-line **Mailing address** field under them, and a
**Save profile** button. Nothing here saves by itself.

| Field | What it is |
| --- | --- |
| **Organization name** | Up to 160 characters, and required. |
| **Legal entity** | Free text, up to 160 characters. |
| **Support email** | One address. |
| **Time zone** | A searchable list of about forty main time zones, each by the name people use and a city or two — "Pacific Time (Los Angeles, Vancouver)", "Central Europe (Paris, Berlin, Rome, Madrid)" — with **Not set** as the first row. Click it, type part of a name or a city, pick a row. See [Picking a time zone](#picking-a-time-zone). |
| **Mailing address** | Your organization's postal address, on one line — up to 500 characters. A PO box works. An address saved earlier on several lines shows here joined with commas, and is saved that way the next time you save the profile. |

All but the name may be left blank.

**The line under Mailing address says why it is asked for.** With an address
in the field it reads "Printed at the foot of emails that sell something, like
promo codes and scorecard unlock offers. The law requires a postal address on
those, and a PO box works." With the field empty it turns amber and reads
"Promo code and scorecard offer emails can't be sent until you add one: the law
requires a postal address on emails that sell something. A PO box works."
While no address is saved, the **Organization profile** tab and the
**Organization settings** row in the left navigation each carry an amber 1, and
owners and org admins see "Add your organization's mailing address" under **Needs attention**
on the season dashboard, with **Open Organization profile**. On the
organization **Overview**, they also see **Mailing address missing** at the top
of **Needs attention**, with **Add in Settings →**. All of them go once an
address is saved.

**Renaming the organization does not change its web address.** The line under
the field says so: every link anybody has already been given keeps working, and
`/org/<organization>` stays exactly as it is.

Beside the button, once you have saved at least once, a quiet receipt: **"Saved
just now"** immediately after a save, and **"Last saved Aug 11, 2026, 10:04 AM
by Ada Reyes"** on a later visit. **It is absent until the first save** rather
than showing the date the organization was created.

What these fields actually reach today:

- **The name** is what every screen in FilmScorecard shows for your organization,
  and it is the name in the invitation email people get when you invite them.
  It is also the sender's name on a promo code you email: "*Your organization*
  via FilmScorecard".
- **The support email** becomes the **reply-to** on the email FilmScorecard sends
  on your behalf — organization invitations, judge invitations and promo codes
  you email from [Promo codes](https://www.filmscorecard.com/help/promo-codes.md#emailing-a-code) — so a
  confused invitee or filmmaker replies to you rather than to a no-reply
  address. Unset, it falls back to FilmScorecard's own sending address.
- **The support email also receives filmmakers' messages** for any season
  without its own Contact email: a filmmaker's **Contact the festival** goes to
  the season's address first, then this one. With neither set, filmmakers see
  no way to contact you. See
  [Messages from filmmakers](https://www.filmscorecard.com/help/submission-links.md#messages-from-filmmakers).
- **The time zone is read in two places.** On
  [Promo codes](https://www.filmscorecard.com/help/promo-codes.md), a code's start and end dates — and so
  whether checkout accepts it on a given day — run midnight to midnight on this
  zone's calendar, or on UTC while it is **Not set**. And the email every owner
  and org admin gets when the payout account is disconnected or connected
  prints its time in this zone, or in UTC while it is **Not set** — see
  [Who is emailed when the account changes](https://www.filmscorecard.com/help/connecting-payouts.md#who-is-emailed-when-the-account-changes).
  Nothing else reads it yet.
- **The mailing address is printed at the foot of every promo code email**, as
  an offer email must carry its sender's postal address — and until it is set,
  **Email this code** refuses to send. It is printed under the name, as you
  typed it. See
  [Emailing a code](https://www.filmscorecard.com/help/promo-codes.md#emailing-a-code).
- **It is also in the footer of the emails filmmakers get about their
  submission** — the results email and the email that sends them to their
  submission page — on one line, after "Sent by FilmScorecard for *your
  festival*". With no address set, that line simply ends at the festival's
  name; those emails still send.
- **Legal entity is read in one place: the foot of a promo code email**, where
  it is printed above the mailing address in place of the organization's name.
  Left blank, the organization's name is printed instead. The line under the
  field describes where it is heading, not where it is. In particular, **the
  legal entity here is not what Stripe verifies** — the payout account asks for
  its own details and keeps them on Stripe's side.

**Profile saves are not recorded in the Audit log.** That tab keeps access
changes only.

### Picking a time zone

The Time zone field used to be a box you typed a name into, refused on save if
the spelling was wrong. It is now a list with a search box, so there is nothing
to spell:

1. Click the field. The list opens under it with the search box ready to type
   in; **Not set** is the first row, then the US zones starting with Eastern
   Time, then UTC, then the rest of the world from west to east.
2. Type any part of a zone's name or one of its cities. Case does not matter,
   so `pacific`, `los angeles` and `berlin` all find their zone.
3. Choose a row. The list closes and the field shows it. Choose **Not set** to
   clear the field — blank is a real answer here, and it saves as one.
4. Choose **Save profile**, as for any other field.

If nothing matches, the list reads `No match for "…".` with a **Clear search**
link; it is never simply empty. **Escape** clears what you typed, or closes the
list once the box is empty; clicking anywhere else closes it too. Opening the
list again always starts from the full list.

**A saved zone the list leaves out stays in it.** A zone typed in before the
list existed — `US/Pacific`, say — or a less common one such as
`America/Detroit` is its own row, just under **Not set**, under its everyday
name and then its stored one: "Pacific Time, US/Pacific". Saving without
touching it is accepted as it always was, and picking another row replaces it.

## Payments

Two cards: your organization's **payout account**, and under it your **judge
payment terms**.

### The payout account

The first card is the Stripe account your festivals are paid into. One account
covers the whole organization — every festival, every season.

It shows a status pill in one of five states, a date, the Stripe account
reference and the platform fee, and offers the owner one main button — with a
quieter **Disconnect** beside it once an account exists, for switching to a
different Stripe account. **Only the organization owner can act on it**; an org
admin reads the same card with no buttons and the line "Only the organization
owner can manage payouts."

**A disconnect, and every new connection, emails every active owner and org
admin**, so nobody can repoint the organization's scorecard money without the
others hearing of it.

**Bank details, balances, payout schedules and payout history are never on this
tab** — they live in Stripe's own dashboard, which the card links to once
payouts are running.

**What is paid into it is scorecard sales** — filmmakers unlocking the
scorecards your judges wrote, less the platform fee on the card. That side of
it is [Selling scorecard access](https://www.filmscorecard.com/help/selling-scorecard-access.md); judge pay does
not go through this account, or through Stripe at all.

**Each organization has its own payout account**, including two organizations
the same person owns. Setting up the second one on Stripe can reuse the
details you gave for the first. See
[Working in two organizations](https://www.filmscorecard.com/help/working-in-two-organizations.md#owning-two-organizations).

The whole of it — the five states, setting the account up, disconnecting it,
the platform fee line, the Setup Home step and the dashboard banner — is
[Connecting payouts](https://www.filmscorecard.com/help/connecting-payouts.md).

### Judge payment terms

The second card, headed **Judge payment terms**, says when your organization
pays a judge's invoice. Its current setting is printed under the heading —
"Paid 30 days after invoice", or **Not set**. **Owners and org admins can change
it.**

1. Pick one:
   - **Not set**
   - **7 days after invoice**, **15 days after invoice** or **30 days after
     invoice**
   - **The 1st of the month** or **The 15th of the month**
   - **Custom: days after invoice** — type a number of days, 1 to 120
   - **Custom: day of the month** — type a day, 1 to 31
2. Press **Save terms**. "Payment terms saved." appears at the bottom of the
   screen.

**One set of terms covers every festival and every judge in the
organization.** What they reach:

- **Every invoice a judge sends you** carries them, with the due date they give
  — see [Judge invoices](https://www.filmscorecard.com/help/invoices.md#payment-terms). "Day of the month" means
  the first such day after the invoice date; a month too short for it uses its
  last day.
- **Judges see one line beside every rate you show them** — "Paid 30 days after
  invoice", or "Paid on the 15th of the month" — on invitations and their
  email, your open calls and the replies you send to applications, your public
  page's Judging tab, and their pay statements and Earnings screen.
- **Not set** puts no line anywhere, and invoices read "No payment terms set"
  with no due date.

**Changing the terms never changes an invoice already sent.** It changes the
next invoice, and every terms line from now on.

**Nothing done on the Payments tab is recorded in the Audit log either** — a
disconnect and a change of terms included. That tab is access changes and
nothing else.

## Audit log

Headed **Access changes**, with "Every grant, revoke and role change, kept for
24 months." Newest first, **50 at a time**, with **Load more** underneath.

| Column | What it holds |
| --- | --- |
| **When** | Date and time, in your own time zone and your browser's format. |
| **Actor** | Who did it — or **"—"** where that account has since been deleted. |
| **Change** | One sentence. See the table below. |
| **Scope** | The festival it happened on, or **Organization**. A festival deleted since keeps its name here. |

Every sentence the log can write:

| Sentence | Written when |
| --- | --- |
| Org role changed from Member to Org admin | An organization role changed, from the row menu, the panel or a bulk action |
| Festival role changed from Viewer to Coordinator | A grant's festival role changed |
| Capabilities customized (2 changes) | A grant's capabilities were changed from its role's defaults |
| Capabilities reset to the role defaults | A grant's capabilities were put back |
| Festival access granted as Coordinator | A festival was added to somebody |
| Festival access removed | A grant was removed |
| Access suspended / Access restored | Suspend or Restore |
| Invitation sent to ada@example.com | An invitation was sent |
| Invitation resent to ada@example.com | Resend, or inviting an address that already had an open invitation |
| Invitation accepted for ada@example.com | Somebody accepted. **The address recorded is the one the invitation was sent to** — see [Your organization invitation](https://www.filmscorecard.com/help/your-organization-invitation.md#the-link-is-a-key) |
| Removed from the organization | Remove from organization |

Empty, it says so: "No access changes yet" / "Role changes, grants and
invitations appear here as they happen."

### Export CSV

The button top-right downloads the whole log — **every event, not just the ones
on screen** — as a file named after your organization and today's date, with
the columns **When, Actor, Change, Scope**. Its When column holds the full raw
timestamp rather than the tidied one on screen.

A name that begins with `=`, `+`, `-` or `@` — a person's or a festival's — is
written with an apostrophe in front of it, so a spreadsheet shows it as text
instead of running it as a formula.

An organization with no events still downloads a valid file with the four
column names in it, rather than an empty one that looks broken.

### Two things about the log

- **Nothing can be edited or deleted from it**, by anybody, including you.
- **Load more tops out.** It adds 50 rows a time and stops growing at 2,000
  events on screen. Beyond that, use Export CSV — the download has no limit.

**No money event is in this log.** A scorecard sale, a comp and a refund are
none of them access changes, and none of them appear here — the season's
Revenue card and its CSV are where sales are recorded. **Nor is a promo code
email**: its sends are listed on that code's panel on
[Promo codes](https://www.filmscorecard.com/help/promo-codes.md#the-emails-section).

## If something is refused

Nothing on this screen is optimistic. A change is written when you commit it
and the screen re-reads the server's answer afterwards; if it is refused,
nothing was saved and the screen never moved. Dialogs and the access panel stay
open with the message inside them; everything else reports at the bottom of the
screen.

| The message | What it means |
| --- | --- |
| You do not have permission to change this organization. | Your account is not an active owner or org admin here — or the address is not one you can reach. |
| Only an owner can manage another owner. | You are an org admin acting on an owner's row, or trying to make somebody an owner. |
| An organization keeps one owner. Transfer ownership first. | The change would leave the organization with no active owner. |
| You cannot suspend your own access. | Suspend, on your own row. |
| You cannot remove yourself from the organization. | Remove, on your own row. |
| Owner is set one person at a time. | The bulk role change, aimed at Owner. |
| Something on this screen changed while it was open. Reload and try again. | Somebody else changed this person, or deleted a festival, while you were working. Nothing was half-written. |
| That change could not be saved. | The change was rejected before it reached the database. |
| The change was saved, but it could not be written to the audit log. Reload to see the current state. | Exactly what it says: the change happened, the record of it did not. |
| That person has no email address on file. | Send password reset, on a row with no address. |
| Choose a time zone from the list. | The Organization profile's Time zone holds a name FilmScorecard cannot format dates in. Pick a row from the list, or **Not set**. |
| We could not reach Stripe. Try again in a moment. | The Payments tab's onboarding buttons — see [Connecting payouts](https://www.filmscorecard.com/help/connecting-payouts.md#if-something-is-refused). Nothing was written. |
| The account could not be disconnected. Try again in a moment. | **Disconnect account**, inside the Payments tab's confirmation — see [Disconnecting the account](https://www.filmscorecard.com/help/connecting-payouts.md#disconnecting-the-account). Nothing was written. |
| Enter a number of days from 1 to 120. | **Custom: days after invoice** on the Judge payment terms card, with a number outside the range or none. Nothing was saved. |
| Enter a day of the month from 1 to 31. | **Custom: day of the month**, the same. |
| This could not be saved. Refresh and try again. | The Judge payment terms card's save was refused — your access changed while the tab was open. Nothing was saved. |

## What this screen does not do yet

- **Billing.** No plan, no seats, and nothing your organization is ever charged
  for. The **Payments** tab is the payout account — money coming in — and the
  terms your judges are paid on, and the hidden **Finance** role cannot reach
  either.
- **Security settings** — single sign-on, allowed domains, two-factor rules.
  None of it exists.
- **Per-capability permissions are mostly recorded, not enforced.** The tick
  boxes on a grant are stored and shown, and the first one with teeth is
  **"Approve scorecards and resolve flags"**, which decides who can act on the
  [Review Queue](https://www.filmscorecard.com/help/review-queue.md). The second is **"View revenue and
  payouts"**. Beyond those, the only thing the product enforces is the coarse
  split: a **Viewer** cannot change anything. See
  [Festival access](https://www.filmscorecard.com/help/festival-access.md#what-the-capabilities-do-today).
- **Nothing ages out of the audit log.** "Kept for 24 months" describes the
  intent; nothing is deleted today.
- **Last active only counts visits to this screen.** See
  [What "Last active" measures](#what-last-active-measures).
- **Legal entity, the mailing address and the time zone reach very little.**
  The legal entity is printed only on the promo code emails you send, and the
  mailing address on those and in the footer of filmmakers' results and
  submission-page emails; the time zone is only the calendar
  [Promo codes](https://www.filmscorecard.com/help/promo-codes.md) run on and the time printed on a payout
  account email.
- **There is no way to cancel an invitation** once it is sent — see
  [Inviting people](https://www.filmscorecard.com/help/inviting-people.md#what-you-cannot-do-to-an-invitation).
- **No sales figures are on this screen.** What your festivals have earned is
  per season, on each season's Revenue card — see
  [Selling scorecard access](https://www.filmscorecard.com/help/selling-scorecard-access.md).
- **No list of who has unsubscribed from your promo emails.** See
  [Promo codes](https://www.filmscorecard.com/help/promo-codes.md#what-this-screen-does-not-do).

## Related guides

- [Inviting people](https://www.filmscorecard.com/help/inviting-people.md) — the invitation dialog, the Pending
  invitations tab, resending, and what the email says.
- [Festival access](https://www.filmscorecard.com/help/festival-access.md) — the panel behind a person's name,
  the four festival roles, and the capability matrix on the Roles and
  permissions tab.
- [Connecting payouts](https://www.filmscorecard.com/help/connecting-payouts.md) — the Payments tab: the five
  states of your payout account, setting it up on Stripe, disconnecting it, the
  platform fee line, and who may act on it.
- [Selling scorecard access](https://www.filmscorecard.com/help/selling-scorecard-access.md) — what the payout
  account is for: what a scorecard unlock costs, what your organization earns,
  and where the figures appear.
- [Judge invoices](https://www.filmscorecard.com/help/invoices.md) — the invoices your judges send, which carry
  the payment terms set on the Payments tab.
- [Promo codes](https://www.filmscorecard.com/help/promo-codes.md) — your organization's own discount codes,
  whose dates run on the time zone set on the Organization profile tab, and
  which you can email from your organization's name and mailing address.
- [Working in two organizations](https://www.filmscorecard.com/help/working-in-two-organizations.md) — moving
  between organizations you belong to, including two you own.