# Page not found > From FilmScorecard Help: https://www.filmscorecard.com/help/page-not-found Almost every guide here has a sentence somewhere about an address that answers "page not found". This is that screen: what it says, what to do about it, and which parts of it to read with care. **You can meet it whoever you are** — running a festival, judging for one, or reading a scorecard a festival sent you. It is deliberately the same screen in all three cases. ## What the screen says A small **ERROR 404** label, then: > **This page isn't here.** > > The link may be out of date, or the page moved when a season closed. Nothing > you were working on has been lost. Under that sits a box labelled **REQUESTED ADDRESS** holding the address you asked for, two buttons — **Go to homepage** and **Sign in** — and one closing line: > If you followed a link from a festival, the season may have been archived. > Contact support and include the address above. **"Nothing you were working on has been lost" is true and worth believing.** This screen is only ever a refusal to *show* you something. Nothing is deleted, cancelled or un-saved by reaching it, no attempt is counted against you, and your account is unaffected. Go back and whatever you had open is where you left it. ## Two sentences on it to read with care **Archiving a season does not break its links.** The screen suggests it as a likely cause, and in this product it is not one: an archived season keeps every one of its addresses, and anyone holding a link reaches its screens exactly as before — see [Season and festival actions](https://www.filmscorecard.com/help/season-actions.md#archive-the-season). Closing a season's judging does not move any page either. So if you followed a festival link and landed here, look at [the reasons below](#why-you-are-seeing-it) rather than at the archive. **"Contact support" writes to the platform, not to your festival.** The link opens an email to `support@filmscorecard.com` in your own mail program. It is the only link in FilmScorecard that opens an email address rather than the [contact form](https://www.filmscorecard.com/help/contacting-us.md), which is what the **Contact** link at the foot of every log-in screen does. The form is the surer route: if the email does not suit you, type `/contact` and paste the address there instead. Either way you are writing to the people who run the platform, who can help you get into your account. **They cannot answer anything about a festival's season, a submission or a scorecard**; only the festival can. If your dead link came from a festival's email, write back to the festival first. ## Why you are seeing it In the order worth checking: 1. **The address is wrong.** Mistyped, or a long link cut in half by an email program. Copy the whole of it again from the message it came in. 2. **You do not hold that permission.** Screens you are not permitted to open are **absent rather than greyed out**, and their addresses answer this way: the Payouts screens, pay statements and receipts, Announcements and their read receipts, Organization settings, importing, and filling out a scorecard yourself. Somebody else at your organization can open the identical link. See [Festival access](https://www.filmscorecard.com/help/festival-access.md#what-the-capabilities-do-today). 3. **It is not yours to open.** Another organization's address, a festival you have not been given, or a project that belongs to another FilmScorecard account answers exactly the same way as one that never existed. 4. **The thing has gone.** A submission that was withdrawn, an invitation that was withdrawn or already answered, a [share link that was turned off](https://www.filmscorecard.com/help/sharing-your-scorecard.md#turning-it-off), a deleted festival, or a project FilmScorecard removed by itself — see [When a project goes away by itself](https://www.filmscorecard.com/help/saving-a-submission-to-your-account.md#when-a-project-goes-away-by-itself). 5. **A film's page is not public.** A filmmaker's page address answers this way for everybody — its own filmmaker included — while the page has not been published yet, has been made private or taken down, or after its address was changed. See [When a link shows "page not found"](https://www.filmscorecard.com/help/public-page.md#when-a-link-shows-page-not-found). ## The Requested address box The box exists so you can quote the address to somebody. Four things happen to that address before it is shown, and all four matter if you are about to paste it into an email: - **Everything after a `?` is removed.** Only the path is shown. A link that carried a code, a payment reference or a filter after the `?` loses all of it here. - **Very long addresses are cut short** at 120 characters, with a `…` on the end. If the box ends in `…`, you are not looking at the whole address. - **It is shown exactly as it was sent**, so an address with spaces or accents may appear in its encoded form — `/films/caf%C3%A9` rather than `/films/café`. That is not a fault, and it is safe to paste as it stands. - **A bare `/`** means the screen never learned which address you asked for. It is not a sign of anything being wrong. **So do not send this box on its own.** Copy the whole link out of your browser's address bar too. The clearest case is coming back from a card payment for a scorecard: the return link carries a payment reference after the `?`, and that reference is the one thing worth quoting — and the one thing the box will not show you. **There is no reference code or error number on this screen.** The address is the whole of what there is to quote, which is why it is worth quoting properly. ## The two buttons | Button | Where it takes you | | --- | --- | | **Go to homepage** | The public home page, with the product pitch on it. **Not your own dashboard**, even when you are signed in. | | **Sign in** | The log-in screen — but **only if you are signed out**. If you are already signed in it does not ask you to log in again; it sends you straight to your own home screen. | **If you are already signed in, Sign in is the useful button of the two** and Go to homepage is not. The labels are written for a signed-out visitor; the buttons themselves work for everybody. The logo in the top-left corner goes to the same place as **Go to homepage**. **If you sent in a submission, neither button is for you.** You need no account to read a scorecard — go back to the link in your results email instead. See [Getting into your scorecard](https://www.filmscorecard.com/help/getting-into-your-scorecard.md). If you do have a filmmaker account, **Sign in** takes you to [Your projects](https://www.filmscorecard.com/help/your-projects.md). ## What this screen never tells you - **Whether the thing exists at all.** An address that never existed, one belonging to another organization, and one you simply may not open are answered identically. Nobody can learn from this screen whether a festival, a season, a submission or a project is real. - **Which of the reasons above yours was.** It does not say, and it is not trying to. - **Any name.** No festival, season, organization, judge or submission is named anywhere on it. The only thing on the screen that came from you is the address you asked for. ## Related guides - [Contacting us](https://www.filmscorecard.com/help/contacting-us.md) — the contact form, which does the same job as this screen's **Contact support** link without needing a mail program. - [Log-in problems](https://www.filmscorecard.com/help/log-in-problems.md) — every message the log-in and sign-up screens can show. - [Festival access](https://www.filmscorecard.com/help/festival-access.md) — which screens each role and capability can open, and what is absent for everybody else. - [Getting into your scorecard](https://www.filmscorecard.com/help/getting-into-your-scorecard.md) — for filmmakers: the access code, and what a wrong scorecard link does. - [Your organization invitation](https://www.filmscorecard.com/help/your-organization-invitation.md) — including where accepting an invitation takes you.