# Your account settings

> From FilmScorecard Help: https://www.filmscorecard.com/help/your-account-settings

The screen where you change everything that belongs to **you** rather than to a
festival: your name and photo, the address you sign in with, the browsers you
are signed in on, the AI apps you have connected, and which emails reach you.

It is the personal counterpart to
[Organization settings](https://www.filmscorecard.com/help/organization-settings.md), which is where roles and
festival access are handed out. **Nothing on this screen changes what you are
allowed to do** — your role and your reach are shown here read-only, and an
owner or org admin gets a button out to Organization settings.

The screen is headed **Your account**, with one sentence under it: "Settings
for you, not for a festival. They follow you to every festival in *your
organization*. What you're allowed to do on each festival is set in
Organization settings." Under that sit the four tabs.

**Every setting is a row.** On the left, its name and a sentence or two on what
it does; on the right, the control, or the value when it is one you cannot
change here.

## Finding the screen

Open the menu behind your name in the top-right corner. Two rows in it are now
live:

| Row | Where it goes |
| --- | --- |
| **Your profile** | This screen, on the Profile tab. |
| **Notification preferences** | This screen, on the Notifications tab. |

Or type the address:

```
/org/<organization>/account
```

There is **no row for it in the left navigation**, and nothing in the navigation
lights up while you are here — the account menu is the way in.

### The tab is part of the address

Four tabs, and the one you are on is written into the address:

| Tab | Address |
| --- | --- |
| Profile | `…/account` |
| Sign-in and security | `…/account?tab=security` |
| Notifications | `…/account?tab=notifications` |
| Connections | `…/account?tab=connections` |

Reload, or come back to a bookmark, and you land on the same tab. **An address
naming a tab that does not exist opens Profile** rather than failing, so an old
link to `?tab=payments` still works — it just does not show you a payments tab,
because there is not one.

Moving between tabs replaces the address rather than stacking it, so **Back
takes you off the account screen** rather than walking you through the tabs.

### What the sidebar shows

The left-hand navigation is your organization's, not a festival's — All
festivals, Judges directory, Library, Organization settings — with **nothing
highlighted**, because this screen belongs to none of them. Under it sits a
**Personal scope** block:

> These settings belong to your account and follow you across all 2 festivals
> you can access. Roles and access live in Organization settings.

The number is **what you can reach**, not what your organization owns. An owner
and a coordinator standing on the same screen see different numbers, and
somebody who reaches none of them yet gets the sentence with no number in it at
all. On a narrow window the block is hidden along with the rest of the sidebar.

## Who can open it

**Anybody who is an active member of the organization, whatever their role** —
Owner, Org admin, Finance and Member all have an account, so they can all open
this screen. It is the same screen for every one of them; the only things that
differ are what the **Your access** card says and what the Connections tab says
a connected AI app would reach for you.

Everybody else gets an ordinary "page not found":

- Somebody whose access has been **suspended**, whatever their role.
- Anybody **outside your organization**. They get exactly the same answer as a
  mistyped address — your organization's existence is never revealed.
- A **logged-out** visitor is sent to the log-in screen instead.

## How saving works

**Your name saves on a button; everything else acts the moment you use it.**

| What you change | When it is written |
| --- | --- |
| First and last name | **Save changes**, on the bar that appears while the name is unsaved |
| A switch on the Notifications tab | The moment you flip it. |
| Your photo | As soon as the upload lands. Not part of Save changes. |
| An email change | When you press **Send link** — and it only takes effect when the link is opened. |
| Signing out a browser | Immediately, once you confirm. |
| Disconnecting an AI app | Immediately, once you confirm. |

For your name:

- **Change either box and a bar appears at the foot of the screen**: an amber
  dot, **Unsaved changes on Profile**, **Discard** and **Save changes**. It
  stays in reach while you scroll. The **Profile** tab wears the same amber
  dot.
- **Discard** puts back the saved name, with no question asked.
- **Save changes** reads **Saving…** while it works. Then the bar goes, and
  the foot of the tab reads "All changes saved." with when it was last saved,
  for example "Last saved Aug 25, 2026, 10:04 AM".
- **A problem you can see first greys Save changes.** An empty First name
  turns the line under the boxes amber, and the bar reads "Fix the highlighted
  setting before saving."
- **A refusal is shown under the boxes in amber**, and the bar reads "Some
  changes weren't saved. The card above says why." **Nothing you typed is
  cleared by a refusal.** Fix it and press **Save changes** again.

Two things to know before you start typing:

- **Moving to another tab keeps an unsaved name.** It is still in the boxes
  when you come back to Profile, with the bar waiting.
- **Leaving the screen by a left-navigation link asks first** — "You have
  unsaved changes on this page. Leave without saving them?" Closing or reloading
  the browser tab gets your browser's own version of the same question. The
  same goes for a new address typed into **Change email** and not yet sent.

## Profile

Three cards: **Profile**, your photo and your name; **Email**, the address you
sign in with; and **Your access**, what your role reaches.

### Your photo

The **Photo** row, first on the Profile card: your photo or your initials, then
**Upload photo** — or **Replace photo** and a quiet **Remove photo** once you
have one. The row says "Shown next to your name across FilmScorecard. Without a
photo, your initials are shown instead."

- **PNG, JPG and WebP, up to 5 MB.** The line under the button names PNG and
  JPG; WebP works too. It also suggests a square image 512 px or larger, which
  is good advice rather than a rule — **nothing checks the shape or the size in
  pixels**, only the file type and the 5 MB ceiling.
- **The photo is not part of Save changes.** It commits on its own, and the
  new image appears immediately while it is still going up.
- **Remove photo puts you back to initials**, straight away. The image itself
  stays in storage; nothing points at it any more, and the next photo you upload
  replaces it.
- **A failed upload leaves your previous photo alone** and says so under the
  row: "Choose a PNG, JPG or WebP image.", "Choose an image under 5 MB.", or
  "The photo could not be uploaded. Nothing else has changed."

**Where your photo appears:** on this card, and in the circle beside your name
in the top bar and at the head of the account menu — on every screen of your
organization. **Nowhere else, and nobody else sees it yet.** No people list, no
festival screen and no judge-facing screen draws another person's photo today.

**With no photo you get your initials** on an indigo circle: the first letter of
your first name and the first letter of your last name.

**If you also judge, you have two photos.** The one on your
[judge profile](https://www.filmscorecard.com/help/setting-up-your-judge-profile.md) is what festivals see beside
your judging work; this one is what your colleagues in this organization see.
They are separate, and changing one does not change the other.

### Your name

| Field | Rules |
| --- | --- |
| **First name** | **Required**, 1 to 40 characters. |
| **Last name** | **Required**, 1 to 40 characters. |

The **Name** row says "Everyone in your organization sees it. It's also on
review decisions you make, emails sent on your behalf, and the organization's
activity log." Under the two boxes, one line shows the result as you type —
"Shown as Maya Chen. Your initials, MC, come from it." — and the initials in the
photo circle follow along.

**An empty First name is caught as you type**: the line reads "Add your first
name." in amber, and **Save changes** is greyed. **An empty Last name is caught
only when you save**, with "Last name is required." in the same place. A name
over 40 characters is refused the same way when you save.

**They are stored separately, and the name everyone sees is the two joined with
a space.** Save, and the top bar, the account menu, audit entries and email sent
on your behalf all read the new name.

**An account that has never saved here is shown a guess.** FilmScorecard splits the
name already on your account at the first space — first word into First name,
everything else into Last name — and puts the two halves in the fields. **That
guess is not stored.** Reload without saving and it is guessed again; the
database still holds nothing. It becomes real only when you press **Save
changes**.

Two consequences of that:

- **A one-word name puts everything in First name and leaves Last name empty**,
  and **Save changes** then refuses with "Last name is required." That is not a
  bug to work around — you are being asked for the half the account never had.
  Put something in both boxes.
- **A wrong guess costs one edit and nothing else.** Fix it before you save.

**If you also judge, the display name on your judge profile still wins.** The
name in the top bar, in the account menu and on your scorecards comes from your
judge display name when you have set one, so saving First and Last name here
will not change it. Change that one on
[your judge account screen](https://www.filmscorecard.com/help/your-account.md) instead.

### Email

The **Email** card's **Email address** row shows the address you sign in with,
in monospace, with a green **Verified** pill. **This is the only place that
address changes**, which is why the Sign-in and security tab links back here.

**It is also where every notification goes.** There is no separate "contact"
address in FilmScorecard.

#### Changing it

1. In the **Change email** row, type the new address in the box (it reads
   "New email address" until you do) and press **Send link**. The button is
   greyed while the box is empty.
2. **One email goes out, to the new address only.** It carries a link — not a
   code — under the subject "Confirm your new email address". Nothing is sent to
   your old address.
3. The box is replaced by a block reading **Link sent to** *the new address*,
   which says to open it from that inbox, that **the link expires after 10
   minutes**, and that until then you still sign in with your current address.
4. Open the link from the new address. The change takes effect then, and the
   Email address row shows the new address.

**Until you open that link, nothing has changed.** The old address still signs
you in, and it still receives every notification email. An email change you
never confirm simply lapses.

The block carries two actions:

- **Send it again** — sends the same link again to the same address. Ask twice
  in quick succession and you get "A link was sent very recently. Wait a minute
  and try again."; the block stays exactly as it was.
- **Cancel the change** — withdraws the request. The block goes and the box
  comes back.

Three things worth knowing:

- **Opening a cancelled link changes nothing.** You land on an error page and
  your sign-in address is untouched.
- **A second request replaces the first.** Ask for `a@example.com` and then
  `b@example.com`, and the block names `b@example.com`; the first link is dead.
- **An expired link changes nothing either.** Press **Send it again** and use
  the new one, or cancel and start again.

#### If the address is refused

The message appears in amber under the box.

| The message | What it means |
| --- | --- |
| "That doesn't look like an email address." | A typo — it is not a valid address. |
| "That's already your email address." | You typed the address you are already using. |
| "That address cannot be used. Check it, or try a different one." | FilmScorecard will not move you to that address. **This wording is deliberate** and never tells you why — most often it is in use by another account, and saying so would let anyone with a sign-in test whether a colleague has an account. |
| "A link was sent very recently. Wait a minute and try again." | Too many requests too quickly. Nothing was sent and nothing was lost. |

One oddity after a change confirms: **the "Last saved" time at the foot of the
Profile tab may move for a name you never edited.** Your account record
genuinely was touched at that moment, to keep your address in step. Nothing
else happened.

### Your access

Read-only, and the one card on this tab that differs from person to person. It
answers three questions.

**Who can change it**, in the sentence at the head of the card:

- Owners and org admins read "What you can open and do. You can't change this
  here. Access for everyone, you included, is managed in Organization
  settings.", and an **Open Organization settings** button sits in the card's
  corner.
- Everybody else reads "What you can open and do. Only an owner or org admin
  can change your access, so ask one of them if something's missing." They get
  no button, because the screen behind it is not theirs to open.

**Who you are here**, in the **Your role** row: your organization role, behind
a padlock, and one sentence beside it on what that role means:

| Your role | What the sentence says |
| --- | --- |
| **Owner** | "You own *your organization*. You can open every festival, change anything in it, and decide who else has access." |
| **Org admin** | "You're an org admin of *your organization*." and the same reach as an owner. |
| **Finance** | That you look after billing and payouts, and that festival work needs a festival role — or, if you have been given festivals as well, that they are listed below. |
| **Member**, with festivals | "You work in *your organization* festival by festival. These are the ones you've been given, and what you can do in each." |
| **Member**, with none yet | "You're a member of *your organization*, but you haven't been given a festival yet. An owner or org admin can give you one." |

**Which festivals you can open**, in the **Festivals you can open** row, one
line each:

- **An owner or org admin** sees every festival in the organization, each
  marked **Full access**.
- **Anyone else** sees the festivals they have been given, each with their
  festival role at the right — Festival admin, Coordinator, Programmer or
  Viewer — and a line on what that role does there, such as "Submissions,
  judges and scorecards. Not judge pay or settings." for a Coordinator. With
  none yet, the row reads **None yet**.
- **Access limited to some seasons** says so beside the festival's name, for
  example "· Spring 2026 only".
- **An amber Adjusted pill** means an admin has changed some of that role's
  permissions for you, and the line under the name says so.

**Nothing on this card writes anything.** To change what somebody reaches, see
[Festival access](https://www.filmscorecard.com/help/festival-access.md).

## Sign-in and security

### There are no passwords

Not on this screen and not anywhere in FilmScorecard. The **Signing in** card
says so, in its one row, **Sign-in method**:

> FilmScorecard doesn't use passwords. Each time you sign in, we email you a
> 6-digit code, and entering it signs you in. There's no password to remember
> or change.

So there is nothing here to change, no strength meter, and no password to leak.

Beside it, **Code sent to** *your address*, then the line "A code works once
and expires after 10 minutes. Asking for a new code cancels the last one.", and
a quiet **Change your email address** link that takes you to the Profile tab,
where the Email card is.

### There is no Google row during the private beta

**Google sign-in is switched off for the beta**, so the Signing in card has no Google row
at all — nothing to connect, nothing to disconnect, and no connection date to
read.

Three things follow from that, and the third is the one people worry about:

- **Nothing was taken off your account.** If you connected Google before the
  beta, that connection is still there and still yours. What you have lost for
  now is the ability to **see it or undo it from this screen** — not the
  connection itself.
- **You sign in with an emailed code in the meantime**, at the same address, and
  land in the same account with everything in it.
- **The row comes back when the beta ends**, along with **Connect Google** and
  **Disconnect**.

If you ever land on this tab and find the line "Google could not be connected.
Nothing has changed." in amber at the top of the Signing in card, read it
literally: nothing changed. There is no Google control on the screen to try
again with during the beta — carry on with the emailed code.

See [Logging in](https://www.filmscorecard.com/help/logging-in.md) for what the sign-in screens look like, and
[Log-in problems](https://www.filmscorecard.com/help/log-in-problems.md) for what each of their messages means.

### Where you're signed in

Every browser signed in to your account, most recently used first. The card
says "If you don't recognise one, sign it out."

| Column | What it holds |
| --- | --- |
| **Browser** | The browser, over the operating system underneath — "Chrome" over "macOS". **No version numbers**, and an unrecognisable browser reads "Unknown browser". |
| **IP address** | **The browser's IP address**, in monospace. It is not a city and not a place name — FilmScorecard does not look addresses up. An em dash means none was recorded. |
| **Last used** | When that browser last spoke to FilmScorecard. |
| *(last column)* | Either a **This browser** pill or a **Sign out** button. |

Under the table, a count: "3 browsers, most recently used first."

**"This browser" is the one you are reading this in** — the session your page
loaded under. **That row never has a Sign out button**, and FilmScorecard refuses to
end it even if something asks. To end this one, use **Sign out** in the account
menu; that clears the browser as well, which is the difference.

**The list is drawn when the page loads.** Reload it to see a browser that has
signed in since.

**An AI app you have connected is signed in as you**, so it can appear in this
list as a row of its own, under whatever browser name its sign-in reported. To
disconnect an app, use **Disconnect** on the [Connections](#connections) tab
rather than signing its row out.

#### Signing a browser out

- **Sign out** on a row ends that one. The dialog is headed with the browser's
  name — "Sign out Chrome?" — says "It's signed out, and anything unsaved in it
  is lost. The browser you're using now stays signed in.", and its button reads
  **Sign out**.
- **Sign out everywhere else**, the amber button in the card's head, ends every
  one but yours. The dialog is headed "Sign out everywhere else?" and its
  button counts them: **Sign out 2 browsers**. The head button is **not shown
  at all when yours is the only browser**.
- Both dialogs close on **Cancel** or Escape, and both buttons grey out while
  the action is running.

**Signing a browser out does not switch it off there and then.** What it does
is revoke its session: the browser finds out **on its next request**, and a
page it is loading at that moment may finish loading. Someone typing in that
browser sees no interruption until they do something that reaches FilmScorecard. This
is worth knowing when the reason you are signing it out is that a laptop went
missing — treat it as "that browser loses access shortly", not "that screen goes
blank now".

**Anything unsaved in those browsers is lost**, exactly as the dialog says.

**A browser you haven't used for 14 days is signed out automatically**, with
nothing to press.

If a sign-out is refused, the dialog stays open and one sentence appears in
amber at the top of the card behind it. **Cancel** closes the dialog and clears
the sentence.

| The sentence | What it means |
| --- | --- |
| "That session had already ended. The list has been refreshed." | That browser was already signed out — it expired, or was signed out from another browser — before you pressed. Its row is already gone from the list. |
| "That session could not be signed out. Try again." | The sign-out did not go through. Nothing changed. |
| "The other sessions could not be signed out. Try again." | **Sign out everywhere else** did not go through. Nothing changed. |

**The table scrolls sideways rather than restacking.** On a narrow window the
rows stay rows: the Browser column stays pinned to the left and the rest slides
under it, so you can still read down the Last used column to decide which
browser to sign out. It takes keyboard focus, so you can scroll it with the
arrow keys without pressing anything in it.

## Notifications

One card, headed **Email notifications**. The line at the top reads "Choose
which events send you an email. Each one covers every festival you can open.
Emails go to *your address*." Under it, **seven events, each with one switch** —
every one of them an email FilmScorecard really sends today — in two groups:
**About judges**, with six, and **FilmFreeway**, with one. Each group's head
counts how many of its own are on: "6 of 6 on", "1 of 1 on".

| Row | The email it controls |
| --- | --- |
| **Judge pauses their account** | "*Judge* has paused new assignments" — see [When a judge pauses or asks to leave](https://www.filmscorecard.com/help/when-a-judge-pauses-or-leaves.md#the-two-emails). |
| **Judge asks to leave a season** | "*Judge* has asked to leave *your festival*" — same guide. |
| **Judge sends you a message** | A judge's message to you, delivered as email — see [Messaging your judges](https://www.filmscorecard.com/help/messaging-your-judges.md#when-a-judge-replies). |
| **Judge accepts an invitation** | "*Judge* has accepted your invitation to *your festival*" — see [Invites sent](https://www.filmscorecard.com/help/invites-sent.md#what-you-are-emailed-when-a-judge-answers). |
| **Applicant answers your counter-offer** | "*Judge* has accepted your counter for *your festival*", or "*Judge* has sent back a revised ask for *your festival*" — an applicant answering a rate you replied with on an open-call application. See [Judge requests](https://www.filmscorecard.com/help/judge-requests.md#what-you-are-emailed-when-a-judge-answers). |
| **Judge reports a problem with a submission** | Two emails, one switch. "*Judge* reported an issue with *the film*" — a judge's **Report an issue** on a film they are scoring — and "*Judge* skipped *the film*: *the reason*" — a judge handing a film back because the screener will not play, or for **Other**. The note under the row says so: "A judge says a submission won't play or has another problem, or skips it for that reason." See [The emails staff are sent](https://www.filmscorecard.com/help/screener-problems.md#the-emails-staff-are-sent). |
| **FilmFreeway needs attention** *(the FilmFreeway group)* | "FilmFreeway needs your attention for *your festival and season*", "FilmFreeway syncing has paused for *your festival and season*", or "FilmFreeway's first sync for *your festival and season*" — one email for a FilmFreeway sync that found something new for you to decide, such as films withdrawn on FilmFreeway or categories waiting to be matched, or that paused. The note under the row: "A FilmFreeway sync finds something it won't decide for you, or pauses." See [Emails your festival sends](https://www.filmscorecard.com/help/emails-your-festival-sends.md#the-filmfreeway-email) and [Connecting FilmFreeway](https://www.filmscorecard.com/help/connecting-filmfreeway.md). |

**The FilmFreeway row is there whether or not your organization uses
FilmFreeway.** It only ever sends for a season connected to FilmFreeway.

Each row carries its name, a short line under it saying when it fires, and at
the right the word **On** or **Off** beside its switch.

**Everything is on until you say otherwise.** An account that has never touched
this tab has every switch on. **FilmFreeway needs attention arrived switched on
for everybody**, including people who had already turned other rows off.

### Changing a switch

**There is no Save button and no Save bar.** Flip a switch and it is written
there and then: the line under the card reads **Saving…** while it goes, then
"All changes saved." with when it was last saved. If the save fails, the switch
goes back to where it was, with the reason in amber at the top of the card —
flip it again.

Switch one off and that email stops arriving **for you**. Your colleagues are
unaffected — the choice is checked per person, as each message goes out, so
everybody else on the same notice still gets theirs. **A report or a skip still
reaches the Review Queue's Issue tab and every count** whoever has the email
turned off, and **what a FilmFreeway sync found still waits under Needs
attention on the FilmFreeway tab of the season's Settings**.

### What is no longer on the tab

**The tab shows only what is real.** It used to show fourteen events in three
groups, an **In-app** column beside **Email**, and a **Daily summary email**
select — and most of that sent nothing. Eight of the events had no email behind
them, the In-app column fed nothing, and no summary was ever sent. They are no
longer drawn, so the **Imports** and **Revenue** groups are gone with them.

**Nothing you set there was thrown away.** Whatever you had chosen for those
rows, the In-app column and the summary is still stored against your account,
untouched by any change you make here now. A row comes back on this tab when
FilmScorecard starts sending the email it controls.

### These settings are yours, not your organization's

**One set per person, across everything.** If you belong to two organizations,
both account screens show and change the same preferences — switch off "Judge
sends you a message" in one and it is off in the other. There is no way to be noisy
for one organization and quiet for another. See
[Working in two organizations](https://www.filmscorecard.com/help/working-in-two-organizations.md).

The same is true of your name, your photo and your sign-in address: one of each,
carried everywhere you work.

## Connections

Two cards, one under the other: **AI apps**, one row per app you can connect,
saying whether it is connected and how to connect it; and
[What a connected app can do](#what-a-connected-app-can-do), written for your
own access. The first card opens with "Connect an AI app, such as Claude or
ChatGPT, to ask questions about your festivals from inside that app. It signs
in as you, so it sees only what you can see. You can disconnect it here at any
time, and it loses access straight away." Everything a connected app can do,
tool by tool, is in [Connecting an AI app](https://www.filmscorecard.com/help/connecting-an-ai-app.md).

### The apps

Five rows, in this order, each with the app's name and where it runs:

| Row | Where it runs |
| --- | --- |
| **Claude** | "On claude.ai and in the Claude desktop app." |
| **ChatGPT** | "On chatgpt.com, with developer mode on." |
| **Claude Code** | "In your terminal." |
| **Cursor** | "In the Cursor editor." |
| **Another app** | "Any AI app that supports MCP, the standard way AI apps connect to outside tools, and lets you sign in." |

At the right of each row:

- **A connected app** reads **Connected** with the date you allowed it, beside
  an amber **Disconnect**. See [Connected apps](#connected-apps).
- **Any other app** reads **Not connected**, beside a **How to connect**
  button. **Another app** never reads Not connected: it is there for any app
  without a row of its own, so the words would say nothing.

**An app is matched to its row by the name it gave when it connected.** One
whose name FilmScorecard does not recognise is shown on **Another app**, so
every connection is on the tab somewhere.

### How to connect

Press **How to connect** and the row opens downward to that app's steps; the
button becomes **Hide steps**. **One app is open at a time**: opening another
closes the first. **When you have nothing connected yet, Claude's row is
already open** when you arrive.

An open row holds:

- **You'll need**: what to have first — for Claude, "a Claude plan that allows
  custom connectors" — ending "There is no key or password: the address is all
  the app needs."
- **The numbered steps**: the app's own, then the two every app shares —
  signing in to FilmScorecard if it asks, and checking the request and pressing
  **Allow** on the
  [connection page](https://www.filmscorecard.com/help/connecting-an-ai-app.md#the-connection-page). The
  address, Claude Code's command and Cursor's `mcp.json` snippet each sit in
  the step that uses them, with a **Copy** button. It reads **Copied** once
  your clipboard has it, or **Copy failed** if your browser would not allow it.
- **At the foot**, "Once you've signed in, this row says Connected." and a link
  to that app's own Help guide, in a new tab: **Claude setup guide**,
  **ChatGPT setup guide**, **Claude Code setup guide**, **Cursor setup guide**,
  or **Full setup guide** on Another app.

**A connected app's row does not open.** To see its steps again — to connect it
on another device, say — use its Help guide:
[Connecting Claude](https://www.filmscorecard.com/help/connecting-claude.md),
[Connecting ChatGPT](https://www.filmscorecard.com/help/connecting-chatgpt.md),
[Connecting Claude Code](https://www.filmscorecard.com/help/connecting-claude-code.md),
[Connecting Cursor](https://www.filmscorecard.com/help/connecting-cursor.md) or
[Connecting another AI app](https://www.filmscorecard.com/help/connecting-another-ai-app.md).

### When AI access is off

**The five rows still name the apps, but none of them opens, and none reads
Connected or Not connected.** The head of the AI apps card asks for access
instead. It is headed "AI access isn't on for *your organization* yet", says
FilmScorecard switches it on one organization at a time, and offers
**Request AI access**, which opens our [contact form](https://www.filmscorecard.com/help/contacting-us.md) with
the topic and the message already written, naming your organization. Read it,
change it if you like, and press **Send**. We reply by email.

To see what is involved first, each app's Help guide is listed under
[How to connect](#how-to-connect). The
[What a connected app can do](#what-a-connected-app-can-do) card is still
there. Every organization starts with AI access off.

### Connected apps

A connected app's row lists every connection of that app you have allowed to
act as you: **Connected** and the date you allowed it — "Connected Sep 30,
2026" — with an amber **Disconnect** beside it. **When one row holds more than
one connection**, two apps on Another app, say, each line starts with the name
the app gave when you connected it.

If the list cannot be read at that moment, the head of the AI apps card reads
"Connected apps could not be loaded. Refresh to try again." No row reads
Connected or Not connected, and every row's steps still open.

**A connection belongs to you, not to the organization.** If you belong to two
organizations that both have AI access, both account screens show the same
connections, and disconnecting an app in one disconnects it in both. In an
organization without AI access you do not see them, but your apps are still
connected, and still work in the organizations that have it.

#### Disconnecting an app

1. Press the amber **Disconnect** on the app's row, beside the connection.
2. The dialog is headed "Disconnect *the app*?" and says "Its next request is
   refused. To use it again you connect it again from the app."
3. Press the amber **Disconnect**. The connection goes, and when it was the
   row's only one, the row goes back to **Not connected** and **How to
   connect**.

**The app is refused from its next call**, whichever organization it names.
To use it again, connect it again from the app, and you will be asked on the
connection page once more.

Both buttons grey out while it works. If it fails, the dialog stays open and
the AI apps card behind it reads, in amber at its top, "That app could not be
disconnected. The list has been refreshed.", so the list already shows whether
the app is still there. Press **Disconnect** again, or **Cancel**, which closes
the dialog and clears the sentence.

### What a connected app can do

The second card, headed **What a connected app can do** — "The same for every
app you connect." **It is written for you**: it describes what a connected app
would reach with your own access, in one organization.

**When you have AI access in two or more organizations**, the card's head reads
"Showing what it reaches in", with a button per organization. It opens on the
organization whose account screen you are on.

| Row | What it says |
| --- | --- |
| **What it can see** | "What you can see in FilmScorecard, and nothing more. If your screens leave something out, so does the app." Then one sentence on your reach, such as "Your role in Pacific Coast is Owner, so it reaches all 3 festivals, with every permission." or "Your role in Pacific Coast is Member, so it reaches the 2 festivals you've been given: Spring Shorts and Doc Week." Beside it, two lists: **In each season** and **Across your organization**. |
| **What it can't open** | Only for somebody who is not an owner or org admin: "Your role doesn't reach these, so the app doesn't either.", each with what it needs — for example "Judge pay and scorecard sales", "Needs View revenue and payouts on a festival." It always lists "Orders, promo codes, organization settings and the activity log", "Owner or Org admin only." |
| **What it can change** | "Only these three things. Everything else is read-only for the app." — moving submissions between In Consideration, Selected and Not Selected ("It shows you the change before it makes it."), flagging a submission for yourself, and marking a submission Priority. |
| **Things to ask it** | "Ask the way you'd ask a colleague. Answers come from the same records you see on screen.", with example questions that fit your access, and two links that open in a new tab: **How to get good answers**, to [Using an AI app](https://www.filmscorecard.com/help/using-an-ai-app.md), and **Everything a connected app can do**, to [Connecting an AI app](https://www.filmscorecard.com/help/connecting-an-ai-app.md#what-a-connected-app-can-do). |

**In each season** lists submissions (each one in full), the season overview,
judges on the roster, filed scorecards and reported problems, awards and
imports, then, as far as your access gives them, judge invitations, requests and
announcements; judge pay and scorecard sales; and season settings. **Across
your organization** lists the judges directory, your own inbox, and your
library and its scorecards — plus, for an owner or org admin, orders and promo
codes, and Organization settings and the activity log. **"(in some of your
festivals)"** after a line marks something only some of your festivals give
you.

**The card follows your access:**

- **Someone who cannot see judge pay** is not offered a question about it.
- **With view-only access**, What it can change is "Only this one thing." —
  your own flag — and the card adds "Your access is view-only, so it can't move
  submissions or mark Priority."
- **With no festival yet**, the reach sentence says it reaches only your
  organization-wide screens, In each season is left out, What it can change is
  "Nothing, for now." with "It changes nothing until you're given a festival.",
  and the example questions are about the judges directory and your library.

**It describes your access; it does not decide it.** The app is checked on
every call, so if your access changed a moment ago, the app's answers follow
the change even before this card does. When none of your organizations has AI
access, or your access could not be read, the card describes what a connected
app does for someone with full access, and leaves What it can't open out. If
this organization has AI access off but another of yours has it on, the card
describes that one.

## What this screen does not do yet

Stated plainly so you are not left waiting:

- **No notice inside FilmScorecard.** The Notifications tab is email only, and
  only for the seven events FilmScorecard sends today; there is no bell, no feed
  and no daily summary for staff. The amber counts in the left navigation —
  Review Queue's issues among them — are where in-app attention lives. See
  [Notifications](#notifications).
- **No time zone.** Nothing on this screen asks for one, and no time on any
  FilmScorecard screen is shown in a zone of your choosing.
- **No billing, payouts or fee record**, even for the Finance role. There is no
  billing screen anywhere yet.
- **No passwords, no two-factor, no authenticator app and no recovery codes** —
  and that is by design, not a gap. Sign-in is the emailed code.
- **No sign-in connections at all during the private beta.** Google is switched
  off for the duration and no other provider has ever been offered.
- **No record of what a connected AI app has done.** FilmScorecard records every
  call an app makes as you, and no screen shows that record yet.
- **No place names for your browsers.** The IP address column is an address,
  not a city, and the Browser column is a best guess from what each browser
  reports about itself.
- **Nobody else can see your photo.** It is stored and shown to you, in the top
  bar and the account menu, and no other screen draws it yet.
- **There is no per-organization muting** and no way to have two names or two
  photos in two organizations.
- **You cannot see another person's account**, and nobody can edit yours —
  including an owner. What an owner can change is your role and your festival
  access, on [Organization settings](https://www.filmscorecard.com/help/organization-settings.md).

## Related guides

- [Your account menu](https://www.filmscorecard.com/help/your-account-menu.md) — the block behind your name in
  the top bar, the two rows that open this screen, switching organizations, and
  signing out.
- [Organization settings](https://www.filmscorecard.com/help/organization-settings.md) — the other side of the
  line: your People list, the organization roles, suspending somebody, and the
  record of every access change.
- [Festival access](https://www.filmscorecard.com/help/festival-access.md) — how the reach named on your Your
  access card is granted, festival by festival.
- [Working in two organizations](https://www.filmscorecard.com/help/working-in-two-organizations.md) — what is
  shared between them and what is kept apart.
- [Logging in](https://www.filmscorecard.com/help/logging-in.md) — the 6-digit code and logging out.
- [Connecting an AI app](https://www.filmscorecard.com/help/connecting-an-ai-app.md) — connecting an app such
  as Claude, the 34 tools it can use (reading your seasons and your
  organization, and three changes to a season's submissions), and what it is
  told when it is refused.
- [Judge requests](https://www.filmscorecard.com/help/judge-requests.md) — where the counter a judge answers is
  sent from, and what their answer changes on the request.
- [Issues your judges raise](https://www.filmscorecard.com/help/screener-problems.md) — what a judge's report or
  skip looks like on the Review Queue, and the emails they send.
- [Connecting FilmFreeway](https://www.filmscorecard.com/help/connecting-filmfreeway.md) — the sync behind the
  FilmFreeway needs attention email, and the tab its button opens.
- [Your account](https://www.filmscorecard.com/help/your-account.md) — the separate account screen you use as a
  **judge**, if you both run festivals and judge for them.